Manager, Issues Resolution Office

Saint John, NB | Fredericton, NB

WorkSafeNB is committed to promoting healthy and safe workplaces for New Brunswick's workers and employers. While our priority is preventing workplace injuries and occupational disease, we provide comprehensive rehabilitation services and fair compensation benefits when these do occur.

WorkSafeNB is accepting applications for the permanent position of Manager, Issues Resolution Office, at the Workers' Rehabilitation Centre in Grand Bay, New Brunswick. This position will be of interest to individuals who have leadership competencies and a developed interest and experience in workplace safety, legislation, policy, administrative law, and claims management.

Reporting to the Associate General Counsel and Corporate Secretary, the Manager of the Issues Resolution Office is responsible for the day-to-day operations of the Issues Resolution Office and will ensure its effective operation. They will lead a team of Internal Review Specialists, in the review of claims that are under appeal and proceeding to the Worker's Compensation Appeals Tribunal. These reviews consist of reviewing case details and interpreting legislation and policy to confirm, reverse or vary the original WorkSafeNB decision.


  • Leading Change
  • Nurturing Innovation and Continuous Improvement
  • Fostering Learning and Development
  • Fostering Communication
  • Emotional Intelligence / Self-Awareness
  • Accountability
  • Collaboration
  • Adaptability
  • Client-Focused Service


  • The candidate should possess a university degree in a related field (business, policy, law) with five years of experience in management, leadership of multi-disciplinary teams, or complex processes, projects / programs. An equivalent combination of education and experience may be considered.
  • Knowledge in the following areas is considered an asset: workers' compensation legislation, policy, procedures and its interpretation, administrative law, claims management, medical terminology, Employment Standards Act, Occupational Health and Safety Act, Human Rights Act, the Right to Information and Protection of Privacy Act and the Personal Health Information Privacy and Access Act.
  • English spoken and written is required. Bilingualism (English & French) is considered an asset.

WorkSafeNB offers a competitive annual salary with excellent benefits, including:

  • Comprehensive benefits package (health, dental, life insurance, long-term disability insurance)
  • Pension plan (Province of New Brunswick Public Service Shared Risk Plan)
  • Competitive vacation and leave benefits
  • Enhanced opportunities for professional development

If you are interested in being part of a highly motivated and collaborative team, including exciting and rewarding career opportunities, please apply online at by March 22, 2019.

For more information about WorkSafeNB, or this and other employment opportunities, please visit our website at

Apply Now

About WorkSafeNB


WorkSafeNB administers no-fault workplace accident and disability insurance for employers and their workers, funded solely through assessments on employers. All employers having three or more workers are obligated to obtain compensation coverage.

WorkSafeNB is committed to preventing workplace injuries and illness through education and enforcement of the Occupational Health and Safety Act.

WorkSafeNB is administered by a board of directors consisting of the chairperson, a vice-chairperson, the president and CEO (non-voting member), the chairperson of the Appeals Tribunal (non-voting member), five members representing workers, and five members representing employers. Other than the president & CEO and the chairperson of the Appeals Tribunal, members of the board of directors serve part-time.

WorkSafeNB's mandate is to:

  • Promote the creation of a workplace safety culture in which all employees and employers view all occupational diseases and accidents as being preventable.
  • Promote an understanding, acceptance, and compliance with all legislation for which WorkSafeNB is responsible, including the enforcement of the OHS Act and regulations.
  • Provide timely compensation benefits, medical aid, rehabilitation, and safe return-to-work services to injured workers.
  • Provide sustainable insurance and insurance-related services to the employer community.
  • Represent stakeholders and provide recommendations and advice to government with respect to legislation, and publish such reports, studies, and recommendations WorkSafeNB considers advisable.

Assessments are affected by the level of activities in the province's workplaces, as are the resulting claims. There are also substantial assets that ensure WorkSafeNB will be able to provide the ongoing benefits promised to injured workers through a wage loss recovery insurance system. These funds are invested in the financial markets and investment returns are subject to the ups and downs of the marketplace.

Regional Services

WorkSafeNB's head office is located in Saint John. The WorkSafeNB Rehabilitation Centre is located in Grand Bay-Westfield. We also have offices in Bathurst, Grand Falls and Dieppe.

More Info

For more information, please visit


Visit Employer Showcase