Team Leader, Life and Disability Management


For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.
We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized one of Canada's 10 Most Admired Corporate Cultures.
Job Title: Team Leader, Life and Disability Management Department: Life and Disability Management Competition: 4686 Internal/External: Internal/External Employment Type: Full-time, Permanent Location: Etobicoke, ON Salary: Comprehensive Compensation Reports To: Manger, Life and Disability Management Closing Date: March 3, 2019
The Company
For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for-profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.
We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer, one of Canada's 10 Most Admired Corporate Cultures and one of Atlantic Canada's Top Employers.
The Opportunity:
The insurance business isn't just about claims - it's about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It's in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren't just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.

We're looking for a Team Leader who will be responsible for the daily management of a team of Disability Claim Specialists and Case Management Coordinators, with the accountability of meeting productivity and quality standards. The Team Leader will provide ongoing coaching and development and will ensure the team uses efficient and effective methods to meet client needs.

What else is in it for you?
  • A stimulating and flexible working environment
  • A diverse team of colleagues with multiple fields of expertise
  • Health and dental Benefits Program 100% paid by the employer including a Health Spending Account
  • An organization where we encourage personal learning and growth
  • A focus on work-life balance and well-being, including health support tools, and discounts on your fitness membership
  • Free car parking
  • If getting involved in charitable causes is something you're passionate about, we support and offer plenty of opportunities to give back
  • We are a not-for-profit organization and our shareholders are the communities in which we operate. 13% of our net income goes back into our communities through the Medavie Health Foundation and our Building Healthy Communities program.

    Key Responsibilities:
    • Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests;
    • Communicating with different stakeholders regarding complex or contentious claims in order to effectively manage relationships;
    • Contributing in department strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and opportunities and defining objectives and evaluating outcomes;
    • Monitoring the use of key adjudication resources such as surveillance, rehabilitation and independent medical examinations to ensure the effective use of these tools;
    • Demonstrating strong analysis and resolving quality and client service problems and identifying trends and recommending system improvements.
    • Building a stable team through recruiting qualified talent, training employees and providing guidance in career development;
    • Participating in client meetings and presentations including group renewals, finalist presentations and education sessions with employers, and;
    • Contributing to the organization's effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.

    Qualifications :

    Education : Post-secondary education in business, medical or rehabilitation management.
    Work Experience : Two years or more of people management combined with two to three years of direct work experience in case management or a previous background in life and disability insurance.
    Other Qualifications : Insurance designation (LOMA or other) will be considered an asset.
    Language Skills : Bilingualism in English and French will be considered an asset.
    You also demonstrate the following leadership accountabilities and competencies:
    Leadership Accountabilities
    Values and Ethics : Acts as a role model through honesty and integrity and demonstrates Medavie Blue Cross' core values.
    Engagement : Promotes collaboration among peers and employees and manages group dynamics in a diverse workforce with employees.
    People Management : Coaches employees through regular feedback on how to enhance their performance and optimizes diversity among employees to build a strong team with complementary strengths.
    Strategic Thinking: Communicates corporate and team vision and policies and reinforces these with employees.
    Action Management: Manages employee workload through negotiation timelines, prudent resources planning and prioritizing.
    Financial Management : Implements process improvements to achieve operating efficiencies and value for money.
    Canadian Citizenship - Please indicate in your application the reason you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
    Reliability screening will be required.
    We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
    We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
    Medavie Blue Cross is an equal opportunity employer.
    Job Segment: Rehabilitation, Medical, Manager, Claims, Healthcare, Management, Insurance
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