Service Manager, Security Monitoring and Analytics

We're on a mission to build the relationship-focused bank of the future and we're looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what's right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it.
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What You'll Be Doing
CIBC's Enterprise Security & Risk Services (ESRS) team protects Our Bank, Our Employees, and Our Clients by leveraging innovative solutions to mature the information & cyber security landscape within CIBC. As a Service Manager, you'll join the Security Monitoring and Analytics group to manage and lead all activities pertaining to Threat Detection and Response services and capabilities. Your key accountabilities include enhancement and management of an enterprise wide cyber security threat detection and response program aligned to strategic business objectives. As a people leader, you will coach, motivate, and guide a team of senior information security professionals.
How You'll Succeed
  • Cyber Security Threat Detection and Response Management Program - Maintain and enhance the program specifically focusing on security service capabilities via development of roadmaps in collaboration with key stakeholders across the bank. Facilitate input across the organization to ensure everyone's opinion is considered when solutioning for projects on behalf of the enterprise. As a business lead, execute on cyber security projects, provide governance and oversight including managing total cost of operations.
  • Continuous Improvement - Drive and support continuous improvement of the threat detection and response capabilities related to information and cyber security by leading a working group comprised of subject matter experts across the bank. Manage centralized reporting of key processes to ensure their effectiveness, efficiency and compliance with management objectives. Communicate results within Information Security and CIBC on the analysis, interpretation, strategy and execution of projects while also providing solutions for existing and future risks and vulnerabilities in order to assess the security posture of CIBC.
  • Relationship building - Build and maintain strong relationships with important internal stakeholders, especially leaders of technology groups whose work is critical to the success of cyber security at CIBC, and business groups that are impacted by cyber security controls. Gain and maintain executive support for the threat detection and response program through creation of business cases, delivery of presentations to senior management, etc.
  • Consulting - Take on a consultative approach when checking for Information Security control use and work with internal/external stakeholders to monitor threat environment and contribute to adjustments of security service plans. Analyze trends in information security and perform benchmarking against external organizations through participation in external thought forums.

Who You Are
  • You can demonstrate experience in Information and Cyber security management with a key focus on Centralized Log Management, SIEM, UEBA, EDR, SOAR, CASB, Threat Intelligence, and additional established and emerging Threat Detection and Response technologies and domains. You have practical hands-on experience with cyber-attack methodologies and tactics and can protect against those, strong understanding of cyber security and insider threat mitigation, and strong analytical storytelling skills. It's an asset if you have a CISSP, GCIH, GMON, or similar certification, as well as a minimum of 5 years of experience in information security.
  • You can demonstrate knowledge in security-oriented, solution delivery mindset, previous threat modeling experience, excellent understanding of technology and exposure to incident response in small or large SOC environments.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
  • You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible and what can be improved.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers
At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client, and to do it well. As part of our team, you will:
  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need To Know
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
  • This is a regular full time role with a schedule of 37.5 hours each week.
  • Prior to starting in this role, security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.
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