Skip Trace Agent


We're on a mission to build the relationship-focused bank of the future and we're looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what's right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it .
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing
You'll gather information from a variety of internet sites and bank systems in an attempt to locate clients for whom no valid contact information is known. As a Skip Trace Agent, you'll receive referrals through an automated dialer system, and use spreadsheets to schedule follow-up calls when they believe that a client may be found at a later time or date.
How You'll Succeed
  • Gather Information - Support collection efforts by locating clients for whom valid contact information is no longer known. Search for leads on a variety of internet sites, social media platforms, phone directories, and bank systems to gather as much information as possible associated with the client.
  • Record Information - Cross-reference client demographics and record valid information in CIBC systems to support Credit Counsellors resolve account delinquency.
  • Client Engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client's shoes to find the right solutions, every time.

Who You Are
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
  • It is an asset if you're fluent in French and English.
  • Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.


What CIBC Offers
At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client, and to do it well. As part of our team, you will:
  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect : Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
  • This is a regular full time role with a schedule of 37.5 hours each week. Your hours will be based on our banking centre operations, and you may need to work days, evenings and weekends

Apply Now