CIBC is a leading Canadian-based global financial institution. Through our three major businesses - Retail and Business Banking, Wealth Management and Capital Markets - we provide a full range of financial products and services to 11 million individual, small business, commercial, corporate and institutional clients in Canada and around the world. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.
CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
Every year, CIBC is recognized for its business successes , community commitment and employee initiatives. We are proud of these successes and are committed to creating an inclusive workplace and an environment where all employees can excel.
CIBC Wealth Management is focused on providing excellence in relationship-based advice, service and product solutions that meet our clients' needs. We have a comprehensive offer that addresses the full spectrum of wealth building clients, from self-directed investors to high-net-worth private wealth individuals to institutional clients. CIBC Wealth Management consists of 4 major business lines in Canada and Atlantic Trust Private Wealth Management in the United States: CIBC Wood Gundy
is the full-service brokerage division of CIBC and has a broad network serving clients through 80 branches nationally. CIBC Asset Management
is comprised of our institutional money management, retail mutual fund and managed solutions businesses. CIBC Asset Management is one of Canada's leading asset managers. CIBC Private Wealth Management
focuses exclusively on providing financial stewardship to Canada's wealthiest individuals & families as well as private holding companies, trusts, estates, charitable foundations and First Nations. CIBC Investor's Edge
is our self-directed brokerage platform. The business offers clients a full array of investment products and securities, research and tools, available through electronic channels (including online and automated telephone services) and through our customer contact centre. Atlantic Trust Private Wealth Management
provides integrated wealth management, investment advisory, investment management, investment counseling, trust, fiduciary, related asset management services, individual retirement account and other custodial services for high net worth individuals, their families, foundations and/or endowments. Job Overview
The Private Banking Associate provides support to one or more Private Banking Advisors. The primary responsibility of this role is to provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and respond to their queries. The Private Banking client's banking needs could be lending, borrowing, investing or commercial lending in nature. What You'll Be Doing
Client Service: Greet customers arriving for meetings and arrange contact with appropriate Center staff.
Respond to customer inquiries and requests within the prescribed time commitment standard for Private Banking.
Ensure client confidentiality is maintained at client service desk at all times and maintain area in a neat and orderly manner.
Respond to incoming telephone calls and client requests to process wires/cables and visa, tax and bill payments, and ensure requests completed
Effectively deal with any client issues, concerns and/or problems promptly or, where necessary refer to others
follow-up to ensure resolution and client satisfaction
Issue convenience cards
Accept and process payments and a range of other COINS/Colt transactions.
Manage all fax requests for money orders, drafts, different currency exchanges etc. and ensure all requests are ready for customer pick up in the branch
Liaise with CIBC partners on client's behalf ensuring problem resolution and follow up as required
Will be required to assist/back up other Private Banking Associates during absences/vacations
Service the financial needs of existing clients when the Private Banking Advisor is not available (e.g. Sales of high value products and services within established guidelines)
May be asked to meet clients offsite for document signing
Complete complex investigations for clients concerning account activity
Adhere to service commitments, escalating to Customer Care when necessary
Ensure all documents are completed with accuracy
As required, prepare customized assembly of products, packages or information to anticipate customer needs prior to private banker meeting with customer.
Interact with internal and external service providers (e.g. lawyers, CMHC, mortgage brokers) when necessary to ensure work is completed correctly and within necessary timeframe
Complete/process all documentation required to finalize sales (eg: Follow-up customer trades)
Provide credit ratings; conduct credit checks, obtain required information and prepare credit report; confirm employment and personal information from applications for CIBC products or account openings where the turnaround time will not allow the processing centre to complete the necessary confirmations
Support Private Banker in the management of their portfolios by reviewing all customer documentation with respect to compliance with regulations and bank policies, procedures and guidelines. This may include support to small business (e.g. statement analysis, business class)
Coordinate communication to customer regarding obtaining necessary financial information for completion of credit renewals, reviews and temporary overdraft protection
complete the various reports (OICC/ARM, PLC and ABC Review, overdrafts etc.). with the information provided by the Private Banker for their sign off.
Monitor diary for upcoming maturities/renewals/expiries and advise the Private Banking Advisor
Ensure filing is up to date daily including Mutual Fund trades following review of Compliance Officer
Coordinate the distribution of information regarding new products, economic market and tax changes, etc. from triggers/diaries or as requested by customers or the Private Banker.
May be asked to act as custodian of safe combinations
Maintain joint custody of engraved forms, etc.
Distribute incoming mail and faxes as appropriate
Assist the Client Service Manager in rolling-out special marketing or client events.
ensure the center's marketing material is current.
carry out a range of activities related to building and maintaining deposits as well as investment accounts.
process look ups and provide information on accounts, loans and process cheque orders
Manage a diary system for renewals (e.g. GICs), fixed deposits and currency type of deposits
Input credit details on the CLASS system, including loan notes
What We're Looking For
Strong communication/business writing skills required to respond to client inquiries
Strong client service orientation
Strong attention to detail and accuracy
Knowledge of loan, mortgage and investment products sufficient to respond to general customer inquires. Should be: Advanced product knowledge of loans, mortgage and investment products and experience with input
Strong computer skills in Microsoft Office suite and knowledge of HMIS, CIF, and COINS, Excel, Powerpoint
Strong working knowledge of branch routine and operations of other departments and CIBC partners sufficient to address client inquires adequately and/or refer to appropriate source.
Ability to explain benefits/features of CIBC credit card products
Ability to exercise good judgment independently
Must be able to multi-task in a fast paced environment.
Mutual Fund license
What CIBC Can Offer You
- Flexible health benefits, stock purchase options, competitive incentive pay and recognition programs
- Competitive salary and banking benefits
- Career growth, development and continuous learning opportunities
- Opportunity to be involved in CIBC events that help our communities
- Click to learn more about Rewards & Recognition , Learning & Development , and Employee Community Involvement
What You Should Know
- Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
- This role operates within a fast paced and deadline driven office environment. Must be able to focus and calmly prioritize and execute multiple tasks in a fast paced, high-pressured work environment.