Customer Service Officer I - Business Banking

Brossard, QC | Brossard, QC

TD Canada Trust is TD's customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and 'TD Green Machine' automated banking machines. Time Type Full Time Employment Type Regular Hours 37.5 Business Line TD Commercial Banking Job Family Business Banking Job Category - Primary Commercial Banking Job Category(s) Commercial Banking Job Description
The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the CMB/CLB segment. The position reports to the Manager Commercial Credit. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

  • Maximize support for Relationship Managers and Analysts in credit administrative matters
  • Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
  • Assist in building new relationships and deepening existing customer relationships
  • Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
  • Actively use CARMA
  • Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals.
  • Facilitate investment requests between customers and DirecTrade where required
  • Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
  • Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
  • Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc.

Job Requirements
  • Strong oral and written communications skills are essential
  • Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
  • Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
  • Must possess the ability to multitask
  • Will work closely in a team environment in order to meet individual and team driven benchmarks.
  • Should be conscientious and detail oriented in order to mitigate any risk to the bank.
  • Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
  • Ability to quickly learn new systems and applications
  • Solid Knowledge of Microsoft Office required.
  • Customer service and banking experience are an asset
  • Ability to take ownership of a situation
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Province/State (Primary) Quebec City (Primary) Brossard
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