Opportunities for Service Desk Analysts



Opportunities for Service Desk Analysts
Did you know that we have recently renovated and expanded our office in Fredericton? We are excited to be growing our IT team in Fredericton as we continue to attract and invest in building IT talent in the Maritimes.
If you a re you excited about the internet of things, data, mobility & innovative solutions while always focused on the delivery of the customer experienc e, then please, keep reading!
We are J.D. Irving, Limited & our Information Technology Team work with the latest and best t echnology and we are the destination of choice for curious, energetic & collaborative people!
With over 270 employees, we offer our people the opportunity to add business value to our organization while enjoying the friendly and naturally beautiful lifestyle that only the Maritimes can offer.
We invest in continuous professional growth through strong career development programs. As a key member of our team, your coworkers will be among the best in Maritimes! Come start your career with us.
We have a new, exciting full time opportunit y.
As an IT Service Desk Analyst, you will be the face of the IT Division to the J.D. Irving business. You will represent the IT division through demonstrated ownership and accountability. This high energy, fast paced, dynamic team takes pride in offering strong technical support combined with a commitment to excellent customer service.
QUALIFICATIONS
  • University degree or diploma
  • Demonstrated high energy with a focus on Customer Service
  • Experience with desktop applications - Windows 7, 10, Office Suite, Internet Explorer 11, Microsoft Edge, Google Chrome, SCCM remote control, SharePoint, Juniper Remote access
  • Experience with end user computing technologies - desktops, laptops, handheld devices, mobile devices
  • Strong interpersonal, written, and verbal communication skills
  • Ability to analyze, troubleshoot, and escalate technical issues through to resolution
  • Familiarity with Microsoft Office, Exchange, Active Directory, and other Office applications would be considered an asset
  • ITIL Foundations or working knowledge an asset

Key Responsibilities:
  • Service Management - Incident logging, triage, resolution, escalation, and communication in order to ensure maximum customer satisfaction
  • Manage all information technology inbound requests through phone or email for the J.D. Irving Ltd, group of companies
  • Provide exceptional service as the face of Information Technology Division to all internal Customers and partners
  • Execution of access and permissions (user provisioning)

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
To learn more about our products and services, click here.

J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
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