Call Center Representative- London, FT/PT
TD Bank Group in Multiple Locations
Wikwemikong, ON | London, ON
The call center is an inbound customer service call center for TD . We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service, in a fast paced, high volume, dynamic environment.
Time Type Full Time Employment Type Regular Hours Monday to Sunday, 6 am to midnight Hours/Availability Detail Monday to Sunday, 6 am to midnight Business Line TD Canada Trust Job Family Contact Centre Job Category - Primary Call Center Job Category(s) Call Center Job Description
As a call center representative, you will join a dedicated team of professional telephone agents who provide exceptional customer service for our clientele. Through inbound service calls, you will provide timely and accurate guidance and service to customers for a variety of product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities.
We provide the tools and support you need to develop a career and encourage personal growth through our Personal Performance and Development Program which includes monthly coaching.
We are searching for people friendly Contact Center telephone agents that thrive in an environment that provides high quality customer service.
- Work in a statistically driven environment, measured by call quality and call productivity goals
- Ability to quickly adapt to change
- Ability to multi-task & demonstrate effective problem solving attributes
- Excellent written and verbal communication in English
- Strong PC Skills
Start dates in January 2019
Multiple full time and part time positions available
Full-time positions are evenings & weekends shift 4pm - 12am
FT 37.50 hours/week, PT 22.50 hours +/week Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Province/State (Primary) Ontario City (Primary) London