Customer Solutions Representative



Talentcor Recruitment Specialists is recruiting for Client Solution Representative in Saint John, New Brunswick.
Accountabilities:
  • Establish and maintain good customer relations, with both internal and external customers.
  • Act as the front line for the field operations in any escalations and manage those in association with the onsite Support Staff using a database of solutions to reference
  • Diffuse difficult customer situations and focus on providing tiered remote customer service solutions at many levels.
  • Technical trouble shooting and dispatching field service technicians and 3rd party equipment supplies ordering as required
  • Answer incoming calls, emails and or electronic service requests from customers, and / or 3rd Party employees and monitor the customer's equipment remotely using the Office Suite (XOS) of tools.
  • Record, track and monitor problem resolution.
  • Input and / or update documented information in a computerized database

Requirements:
  • Superior Customer Service/Relation skills including second level question probing ability
  • Demonstrated Multitasking: Strong organization skills and ability to prioritize
  • Post-Secondary Education or equivalent business experience
  • Effective communication and interpersonal skills
  • High level of self-motivation, self-starter
  • High Sense of Urgency
  • PC and systems knowledge
  • Strong Team Player but able to work under minimal supervision
  • Good Problem Solving skills and creativity
  • Solid planning and organizational skills
    Apply:
    Please apply directly online or submit your resume to Lisa Williams at lwilliams@talentcor.com
    Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.
    We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!
    Keywords:
    Customer service, call center, team player, telephone skills, data entry
    Talent at work. TC396XP
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