Branch Manager

Hull, QC | Hull, QC

TD Canada Trust is what you know as our highly customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a broad range of financial products and services through its branch banking network, telephone, internet banking, and 'TD Green Machine' automated banking machines.
The branch manager manages all of the branch's operational activities by promoting a legendary experience for clients and staff while increasing shareholder value. The employee provides leadership, coaching and training to employees to achieve business performance, professional and personal development objectives. The branch manager will to increase clientele through in-depth knowledge of the local market and the exploitation of existing and new opportunities. In addition, the branch manager must actively participate in community events. The branch manager will report to the District Vice-President
Job Type Regular Job Status Full Time Hours 37,5 Business line TD Canada Trust Job Category - Primary Retail Banking - Management Job Category(s) Retail Banking - Management Job Description Customer Experience
  • Visibly demonstrate lobby leadership in the customer lounge, help & advice area and in self-serve areas of the branch with the goal to deliver legendary customer experience and create a positive "First Impression'" by greeting and engaging them in a range of sales, service and informational conversations
  • Lead and model legendary customer experience at every customer interaction
  • Ensure employee scheduling is optimal to meet customer demands and ensure compliance with internal Hours of Work Policies
  • Own the execution of the branch LEI plan and support achievement of LEI objectives
  • Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution where necessary
  • Actively promote TD Canada Trust's positive image within the community through participation and leadership in community and business organizations, special events, fundraisers, and more
  • Lead and coach the team on advice-giving strategies to improve the overall customer experience

Team Spirit & Development
  • Lead and apply the performance management process, supporting employees in their personal and performance development by utilizing learning maps and external courses, as appropriate
  • Develop and people-manage the branch team by recruiting, coaching and recognizing employees
  • Engage in and support the training and development of employees with both internal and external training
  • Create and cultivate a cohesive team, and promote a positive work environment
  • Demonstrate leadership as per TD management practices and Leadership Profile
  • Lead and follow up on action plans to improve the employee experience

Business Results
  • Meet or exceed branch business objectives by negotiating and executing branch business plan
  • Plan and execute business development activities, review and communicate results, and adjust tactic accordingly
  • Coach team to adopt and employ a customer-first mindset to identify customer needs and to deliver on the business sales, advice and LEI strategies
  • Identify and build relationships with existing personal and small business customers as well as external referral sources to generate demand for Bank products/services

Internal Practices & Processes
  • Achieve branch objective for Operational Excellence
  • Follow Bank and industry codes of conduct, compliance and securities laws regulations and role model to employees to support their knowledge, understanding and practice
  • Apply and ensure employees understand and apply Bank/branch operating policies and procedures, which may include assuming rotating responsibility for the branch opening and closing procedures
  • Support the accuracy of customer transactions by following all due diligence requirements
Job Requirements
Accreditation Requirements:
  • Mutual Fund License (for two years)
  • Branch Compliance Officer's Course
  • CSI's PFPC Course is recommended but not required
Additional Information
TD Canada Trust is a proud employer of choice. We offer a range of working hours that support your lifestyle and an exceptional customer experience, and we seek branch team members who have flexibility to work evenings and weekends on a rotational basis.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Province/State (Primary) Quebec City (Primary) Hull
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