Bilingual Client Service Specialist

Job Description

We're not a typical bank, and our Service and Sales Team is more than a typical call centre. We've changed the way banking is done, and Client service comes first, as we strive to simplify banking for our Clients. Our team is made up of people who help Canadians live better lives by focusing on our Clients first, understanding their needs and providing them with services that are right for them. We empower our Clients with the knowledge they need to take charge of finances. We do much more than just answer questions!

We're looking for a Client Service Specialist to join this team for November 2018.

What you'll be doing:

As a Client Service Specialist, you'll have a direct impact on Tangerine's business goals by providing unprecedented Client service by phone, email or live chat communications.

As an expert in Tangerine's full range of financial products, you'll be able to share your knowledge with our Clients and help them find banking solutions that suit their needs. This will contribute to our team's overall sales growth.

Our Service and Sales department is a fast-paced environment with a significant volume of Client interactions regularly. To be successful, you'll need to be ready and able to deal with a high and rewarding workload. We want you to thrive in this environment and be part of how we keep our Promises, which are we dare, we care, we share and we deliver.

As a direct bank we're open Monday through Sunday, including all statutory holidays. You'll need to be available to work on a 2-month rotating shift between the hours of 7:00 am and 12:00 am (midnight)

Training is a key part of the success of our Client Service Specialists. To set you up for success, you'll be doing 5 weeks of full time training when you start. This will be a blend of classroom and on-the-floor training.

Skills you currently have:

  • You have 1 - 2 years of customer service experience dealing in sales, retail or other contact centre environment.
  • Strong communication, listening and interpersonal skills
  • Good knowledge of basic software and the ability to pick up new technology quickly
  • Comfortable working with sales goals
  • Able to solve problems logically, critically and empathically
  • French/English bilingualism is an asset

If you love helping others and enjoy the challenge of making complicated situations simple, this role may be right for you.

Tangerine will make reasonable accommodations for the known physical or mental disabilities of an otherwise qualified employee or applicant for employment, unless undue hardship to Tangerine would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should contact Human Resources or his or her supervisor.

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