Group Manager, Residential Claims


TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.
Job Type Regular Job Status Full Time Hours M-F 9am to 5pm, flexibility required Business line TD Insurance Job Category - Primary Insurance Job Category(s) Insurance Job Description Reporting to the Senior Manager Residential Claims, the Group Manager ("GM") leads the Repair Advisor and Claims Advisor teams Nationally in the Residential Core Claims Unit. The GM coaches and develops individuals, to ensure that operational results and professional/personal development objectives are achieved for the Group. The GM works cooperatively with other managers, strategic partners and executives to ensure that company initiatives are appropriately developed and actioned. Job Requirements
  • Solid process management knowledge and knowledge of the risk profile for team processes supported;
  • Solid knowledge of the business and operational functions supported;
  • Previous leadership experience; experience leading through leaders
  • Proven ability to effectively handle day-to-day management decisions, determining the most appropriate course of action for resolution;
  • Proven ability to drive results;
  • Experience providing constructive feedback and coaching;
  • Excellent communication skills and manages change effectively within the team;
  • Proven ability to effectively work as a member of a team
Additional Information Duties:
  • You are able to create and sustain positive team spirit and a constructive working environment within the team.
  • You have solid understanding of how to coach and motivate a team and are familiar with the company performance management processes.
  • You are a role model influencing individuals towards achievement of objectives and you have a thorough understanding of the coaching process and techniques required to coach Analysts.
  • You have a strong client orientation; focused on supporting and enhancing the customer experience
  • You are prepared to handle client calls and resolve complaints, balancing needs of the client and those of the organization
  • You demonstrate superior interpersonal and communication skills.
  • You have sound knowledge of problem solving techniques.
  • You have effective analytical skills and demonstrate leadership skills.
  • You demonstrate support for change and understand basic change principles and you demonstrate the ability to adapt to changing situations.
  • You have proven leadership experience and have demonstrated the Leadership Profile.
  • You have solid understanding of how to coach and motivate a team and are familiar with the company performance management processes.
  • Participate in the recruitment and selection process of team members, as necessary;

Additional information:
  • Preferred candidate must be bilingual
  • Completion of CIP courses is an asset, but not required.
  • Exposure to Xactimate and XactAnalysis software is an asset, but not required.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
**Province/State (Primary) Quebec City (Primary) Montreal
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