Settlement Counsellor


The Settlement Counsellor provides planning, assistance, skill building, counselling, service co-ordination and other supports to newcomers. The focus is on assisting the newcomers to become independent and self-sufficient by addressing targeted needs. 

Primary Duties and Responsibilities:

  • Works with newcomers to assess needs and resources.
  • Develop a plan to address shelter, life skills, and other independent living goals. 
  • Provides counselling to newcomers to assist and support them in relevant aspects of the care including(but not limited to): problem solving, family and peer relationships, conflict resolution, time management, stress, self-care, personal safety, healthy lifestyle choices, and life skill development.
  • Identifies educational and training resources, recreational pursuits, and other appropriate community contacts and resources; organize various workshops and activities to facilitate newcomer integration.
  • Represents the organization in the community when required, and maintains healthy relationships with other helping organizations and the community at large.
  • Completes reports and attends meetings as required by MAGMA

Required Qualifications

  • Post-secondary education in social work or a related human services field.
  • Fluent in English and French.
  • Experience counselling clients or other helping capacity.
  • Knowledge and experience with life skills education and coaching.
  • Demonstrated ability to plan, lead and evaluate group or individual trainings and workshops
  • Knowledge and experience in maintaining confidentiality, appropriate boundaries and other basic counselling ethics.
  • Knowledge of community resources for youth and families.
  • Have strong proficiency using new technology.
  • The Counsellor must be able to work flexible hours including evenings and weekends, to accommodate the needs of the clients.
  • Must possess a valid driver's licence and reliable vehicle

Core Competencies

The Settlement Counsellor should demonstrate the following:

Leadership: Leads, coaches and develops other through clear communication, setting expectations, providing recognition and consistently following through on commitments as assigned. Models high standards of ethics and integrity

Diversity and Cross-Cultural Competency: Demonstrates cultural sensitivity and the ability to work with clients and colleagues coming from diverse backgrounds.

Communication and interpersonal skills: Fosters open communication and dialogue by sharing information, listening effectively, speaking honestly, and preparing written communications. Explains concepts clearly by providing concise and organized messages.

Decision-making / Problem solving: Considers the impact on the client, the organization and other stakeholders when making decisions. Makes timely and sound decisions, even under situations of uncertainty. Acts decisively and creatively when implementing solutions to ensure they are in alignment to the vision and values of MAGMA.

Initiative and Creativity: Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems and opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.

Organization: Manages multiple projects; able to plan, set priorities, delegate work and meet timelines consistently; uses goals to guide actions; organizes and schedules people and tasks effectively.

Flexibility: Remains open-minded; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively.

Team-Building and Cooperative Partnership: Facilitates consensus and proactively avoids conflicts with individual and groups through effective communication and problem resolution.

Integrity: Understands that dealing with a vulnerable population requires that they conduct themselves with honesty, transparency and responsibility in all matters, and can provide a clean criminal record check.

Core Staff Duties

The following core responsibilities are required of all MAGMA staff:

Event Participation: As a multicultural association which networks extensively with other organizations as well as hosting a wide variety of events, MAGMA staff are asked to be flexible in arranging to take part as these events usually take place outside of regular working hours. While each staff's role may involve specific activities, in general the staff are required to attend core events including the Annual General Meeting and the Mosaïq Multicultural Festival. Time spent at these events are taken in lieu, as arranged with the department manager.

Administration: As a government-funded organization we are required to report in detail on our activities. Staff are therefore required to submit a variety of regular reports on the fulfilment of their role requirements.

NOTE: This job description is not intended to be all-inclusive. Employee may be expected to perform other related duties as negotiated to meet the ongoing needs of the organization.

How to Apply

To apply, please forward your cover letter and resume to or by clicking the "apply now" button. Please clearly indicate the role or roles you are applying for.

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