Application Support Officer

Service New Brunswick
Application Support Officer
Open Competition
Payband 2

Service New Brunswick is seeking an individual to join the Translation Bureau as an Application Support Officer in Fredericton.

As a member of the Translation Bureau team, you will be responsible for participating in activities designed to support quality service delivery to clients, employees and suppliers of the Translation Bureau. Responsibilities will include but are not limited to:

  • developing knowledge and expertise about the Translation Bureau applications and the language industry
  • troubleshooting issues as they arise
  • providing training to staff when new applications are deployed or new versions of applications are released
  • setting up new accounts for various Bureau applications
  • supporting department end users, internal staff and freelance translators

ESSENTIAL QUALIFICATIONS: High school diploma supplemented by a one-year related post-secondary diploma and a minimum of three (3) years related experience, which must include at least one (1) year of experience in customer service. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.


  • Experience with Microsoft Windows (7 and 10), Office 2010, Office 365
  • Experience with remote troubleshooting

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

  • Analytical Thinking/Judgment
  • Client Service Orientation
  • Concern for order
  • Commitment to Learning
  • Effective Interactive Communication
  • Results Orientation
  • Self-Confidence
  • Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

  • Ability to Use Office Technology, Software and Applications
  • Written Communication

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $40,170 à $56,082 annually - Pay Band 2 - Management and Non-Union Pay Plan

We encourage applicants to apply on-line, by email at, or by mail at the following address by August 24, 2018 indicating competition number 2018-SNB-399. This competition may be used to fill future vacancies at the same level.

Service New Brunswick
Human Resources
Westmorland Place
P.O. Box 1998
Fredericton, NB E3B 5G4
Telephone: (506) 476-7572

We thank all those who apply, however, only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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