Director Store Support

Requisition ID: 43799
Career Group: Corporate Careers
Job Category: Information Technology
Travel Requirements: 0 - 10%
Country: Canada (CA)
Province: Nova Scotia (CA-NS)
City: Stellarton
Location: Foord St. Office
Postal Code:
A proudly Canadian retail company, Sobeys began in 1907 as a small meat delivery business in Stellarton, Nova Scotia. Today, Sobeys Inc. serves the food shopping needs of Canadians with approximately 1,500 stores in all 10 provinces under retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawton's Drug Stores as well as in-store pharmacies, liquor and more than 350 retail fuel locations.
Together with our 125,000 employees and franchise affiliates and a collective passion for delivering exceptional food and shopping experiences, Sobeys' purpose is to improve the lives of Canadians by helping them Eat Better, Feel Better and Do Better. .
All career opportunities will be open a minimum of 5 business days from the date of posting.
Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Director Store Support to join our Customer and Store Facing Systems IT Team.
Job Description
What you'll get to do in this fast-paced role:
  • Second -Level application support for all store systems., including CMA
  • Manage store hardware roadmaps & Third-party support arrangements
  • Manage IMAC activities for all stores
  • Manage internal and external support SLA's and reporting of same
  • Ensure monitoring of remedy tickets to manage support KPI's and areas for improvement
  • Document, analyze, track, and resolve problems as they relate to Store Systems application and Loyalty problems
  • Evaluate past problem history and develop historical trends in order to improve future performance
  • Handle application problems swiftly and accurately to minimize disruption
  • Support development projects as needed
  • Focus on harmonization, SLA maturity, Various Maintenance agreements, root cause, incident management
  • Drive employee engagement by providing leadership, coaching and development to your team
  • Manage support of Quebec Legacy Applications and Quebec Dealer Technical Relationship
  • Drive employee engagement by providing leadership, coaching and development to your team

Job Requirements
What your resume will include and demonstrate to us:
  • Undergraduate or Master's degree in Computer Science or Business
  • A minimum of 10-15 years of related work experience, preferably in IT Management, with a minimum of 7 years in a leadership position with increasing responsibility
  • Proven track record in successfully managing large scale retail projects
  • Experience with retail projects requiring integration into both store level and host level systems

This is an outstanding opportunity to join a leading Canadian company with a clear vision and focus. We are only accepting online applications and welcome applications from all qualified people interested in this challenge. We will be contacting only those who will be selected to interview.
Sobeys offers our employees many valuable benefits such as:
  • Growing organization
  • Competitive salary
  • Profit Sharing Plan (based on company performance)
  • Pension plan
  • Flexible health and dental benefits plan (eligible employees)
  • Ongoing Training & Development
  • Opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
While all responses are appreciated only those being considered for interviews will be acknowledged.
We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.
Apply Now