Service Desk Analyst

Service New Brunswick
Service Desk Analyst
Open Competition
Pay Band 2
2 positions

Service New Brunswick is seeking an individual to join the Technology Services Division as Service Desk Analyst in Fredericton.

As a member of the Technology Services team, you will be reporting to the Provincial Service Desk Manager and will be responsible to assist the processing of incidents, problems, inquiries, service requests, and IT service management processes.

Responsibilities will include but are not limited to:

  • Ensure that customers are able to resume their work as quickly as possible following a disruption to an IT service, minimizing the adverse impact on business operation
  • Receive, prioritize, document, and actively resolve end-user requests
  • Problem resolution may involve the use of diagnostic and request tracking tools

ESSENTIAL QUALIFICATIONS: The successful candidate must possess a two (2) year program at the community college level in computer technology or in a relevant discipline.

Subject to the response to this competition, an equivalent combination of education, training and experience may be considered, or the required years of experience may be increased.

Some positions require written and spoken competence in French and English. Others will require written and spoken competence in English only. 

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

  • ITIL certification

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: Some weekday evenings and weekend work hours may be required.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

  • Client Service Orientation
  • Initiative
  • Teamwork and Cooperation
  • Effective Interactive Communication
  • Self-Control / Stamina

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

  • Specialized Subject Matter Expertise and Knowledge
  • Planning and Organizing Skills
  • Ability to Use Office Technology, Software and Applications
  • Knowledge of Training / Instructional Techniques

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $40.170- $56,082 annually - Pay Band 2 - Management and Non-Union Pay Plan

We encourage applicants to apply on-line, by email at, or by mail at the following address by July 18, 2018 indicating competition number 2018-SNB-68. This competition may be used to fill future vacancies at the same level.

Service New Brunwick
Human Resources
Westmorland Place
P.O. Box 1998
Fredericton, NB E3B 5G4
Telephone: (506) 476-7572

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!

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