Position Summary:

We are seeking a motivated and detail-oriented Administrative / Inside Service Representative for our client in Woodbridge, ON. The ideal candidate will be a reliable team player who is capable of multitasking independently, managing a variety of administrative and customer service responsibilities in a fast-paced environment.

If you have a background in dispatch, logistics, or service coordination, that's a significant plus—but not required. Above all, we're looking for someone with excellent communication skills, a high level of organization, and a customer-first mindset.

Key Responsibilities (including but not limited to):

• Act as a primary point of contact for customer inquiries via phone and email
• Create, process, and manage service orders, work tickets, and customer requests
• Coordinate with technicians, dispatchers, and logistics staff to schedule service calls efficiently
• Track and follow up on service jobs to ensure timely completion and customer satisfaction
• Maintain accurate and organized records of service calls, parts orders, and communications
• Prepare and send service reports, invoices, and quotations
• Assist with inventory tracking and ordering parts or supplies as needed
• Perform general administrative support including filing, document preparation, and data entry
• Communicate clearly and professionally with internal departments and external clients
• Participate in team meetings and contribute to continuous process improvement

Required Skills and Qualifications:

• Fluent in English, both verbal and written
• Excellent time management skills with the ability to prioritize tasks effectively
• Strong attention to detail and commitment to accuracy
• Professional email and phone etiquette
• Ability to work independently and collaboratively as part of a team
• Strong organizational and follow-up skills
• Determination and willingness to take initiative and resolve issues proactively
• Proficient in Microsoft Office (Word, Excel, Outlook) and other standard office software
• Comfortable working in a fast-paced, service-driven environment

Preferred Qualifications (a bonus but not required):

• Experience in dispatch, logistics, or service coordination
• Familiarity with customer service software or ERP systems
• Prior experience in a technical, mechanical, or field service industry

Apply directly to this Ad
Contact: (416)746-3600

Email Resume to: [email protected]