Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

The ideal candidate will have a strong background in both operations support and data processes.

What You Will Do:

• Respond to inquiries and requests for information from stakeholders promptly.
• Monitor daily data processes and provide necessary status reporting.
• Work with stakeholders across multiple teams to identify issues.
• Document and maintain the tracking of issues, provide updates to stakeholders, and escalate when necessary.
• Perform initial troubleshooting of issues and, when necessary, work with development and business teams towards a resolution.
• Assist in the testing of existing and new data management solutions.
• Document and maintain existing and new data operational processes flows.
• Identify areas for improvement throughout the data operational processes, and work with data analysts and engineers to implement these enhancements.

What You Will Bring:

Experience

• 2+ years of work experience in systems support and data troubleshooting.

Education/Training

• Post-secondary degree in a technical discipline.

Knowledge, Skills, and Abilities

• Strong problem-solving skills and attention to details.
• Strong working knowledge and understanding of SQL.
• Ability to perform data investigations via data queries.
• Knowledge and experience with the following tools:
  • Issue tracking systems e.g., JIRA, Trello
  • Logging technologies e.g., AWS CloudWatch, Log4j
  • Modelling e.g., MS Excel, MS Visio
  • Database system e.g., PostgreSQL, SQL Server, Sybase
  • Cloud Technology e.g., AWS, Microsoft Azure
• A strong analytical mindset and sophisticated written and verbal communication skills.
• Experience in the Financial Services Industry is an asset.
• Ability to work within an organization based upon continuous improvement.

What We Offer:

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Fitness membership discounts
• Volunteer Paid Day

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [email protected], or call 416-364-1145 ext. 4747.