One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Volunteer and Community Resources Department consists of professional administrators who support and facilitate over 1,200 volunteers to enhance the patient experience, assist visitors and positively contribute to Osler's Mission and Vision while demonstrating our Values. Reporting to the Manager, Volunteer and Community Resources, this position is responsible to support the daily activities of the Volunteer and Community Resources Department.

Accountabilities:

• Provide daily support to a dynamic volunteer resource team and facilitate the success of over 1,200 volunteers
• Leverage a high degree of skill, confidentiality and expertise in planning and implementing appropriate skills that enable and support volunteers, staff, physicians, partner health care organizations and service providers to enhance service delivery, improve care outcomes and patient and family satisfaction
• Data entry of daily schedules, LOA, sick time, vacation requests (for both volunteers and volunteer department staff) and payroll entry
• Data entry of monthly reports
• Handling all walk-in inquiries for prospective and existing volunteers
• Follow-up inquiries
• Assist with day to day activities, requests and reports
• Assist with scheduling volunteer training sessions and conducting orientations
• Assist with updating volunteer training materials as required
• Assist with interview, onboarding and training processes as requested
• Assist with designing, maintaining, and evaluating innovative volunteer services on an ongoing basis
• Assist with planning and execution of recognition activities and events
• Organize and filing volunteer applications and departmental reports
• Provide leadership and professional role model for volunteers
• Other duties as assigned

• College diploma or related experience in volunteer, human resources related field required
• Demonstrated skills in screening, and selection of appropriate volunteers to support the department needs
• Accountability for performance and meeting the necessary recruitment targets of the department
• Experience and expertise in communicating and working in a patient-centred organization
• Ability to communicate effectively with a diverse workforce, patient population and community
• Ability to work with highly confidential information
• Demonstrated ability to be fair, objective and non-judgmental
• Outstanding customer satisfaction and follow through skills
• Highly resourceful, solution-oriented and excellent problem solving skills
• Experience working in a unionized environment an asset
• Ability to travel between sites as required
• Demonstrated consistency in excellent attendance, punctuality and work record
• Excellent computer and administrative skills including report writing and proficiency in Microsoft Office applications
• Familiarity with local community agencies and resources would be an asset
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days (subject to change in accordance with operational requirements)

Fully Onsite: Roles involved in direct patient care that are needed onsite for each shift

Annual Salary:
Minimum: $54,795.00
Maximum: $68,484.00

Application deadline: July 23, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.