Summary: This is a hands-on working Supervisory position mainly focused on interior finishing and will also lead a small crew of Technicians. The Site Supervisor is responsible for the supervision of all construction activities that take place on the work site, ensuring high standards of workmanship and efficiency. Impeccable documentation and communication habits are a must for this position. The Site Supervisor is responsible for the successful completion of various restoration projects that are caused by fire, smoke, wind, water, mold, asbestos, etc. They will work in conjunction with property owners and report to the Production Manager. The Supervisor will work with the Production Manager to ensure projects are completed in a timely manner within set budgets.
Acronym Definitions:
· CAT – Catastrophic Event
· COGS – Cost of Goods Sold
· COS – Certificate of Satisfaction
· DRS – Complete Disaster Restoration Software
· E – Estimated Revenue
· ICC – Insurance Claims Collaborative – (flooring)
· JIP – Job In Progress
· JMR – Job Management Report
· KPI – Key Performance Indicator
· PM – Project Manager
· PMA – Project Manager Assistant
· PSA – Proven Solutions
· PO – Purchase Order
· RED – Remote Estimating Desk
· WIP – Work In Progress
· XA – XactAnalysis
Job Duties and Responsibilities:
General Requirements
· Employee must ensure all communication with employees, customers, adjusters, sub-trades, and partners is respectful and professional.
· Employee must be professionally attired at all times, especially when representing the company
· As an emergency response team, the hours are as needed. Employees are required to be accessible for the on-call schedule
· It is understood that all team members will follow directions according to the situation in the event of a CAT while at the same time continuing their regular duties to the best of their abilities. Ensure to follow up with a report on your regular duties and the CAT assigned duties with their progress status
· Employees are required to adhere to all current company policies, procedures, and systems. Leaders are to lead by example
· Demonstrates a positive image of the company to all employees and clients
· Maintain and update computer and program specific skills by way of training offered
· Develop a trusting relationship with adjusters and clients to ensure satisfaction and repeat business
· Locate new sources of business and work to encourage referrals to the company
· Ensure all concerns are responded to and documented quickly with accurate answers to ensure continued satisfaction.
· Promote the company and build relationships throughout the community
· Performs other duties as assigned by the President or their delegate
Health and Safety
· Work in compliance with the provisions of the governing Occupational Health & Safety legislation and its regulations.
· Take every precaution reasonable in the circumstance to protect yourself and workers from safety hazards on the job
· Make recommendations for improving health & safety conditions in the workplace on an ongoing basis, and report deficiencies or hazards immediately
· Apply good housekeeping standards and maintain a work environment in a clean and safe condition, adhering to applicable health & safety issues
· Adheres to R&F's health and safety training and reporting requirements while ensuring to enforce it within the company
· Properly follow all required safety and procedure policies
· Maintaining a clean work area at all times, while following Health & Safety Policy requirements
Site Supervisor
Supervises and leads assigned crew in reconstruction work, within the time estimated to meet KPI's and manage budget expectations for profitability of all projects.
· Engage and assist the production team in completing the rebuild. It is imperative that the Supervisor possess exceptional drywall boarding and taping, painting and general carpentry skills.
· Responsible for the efficient use of labour, machines, and materials by their crew, and will report on such things as job site safety, costs and change orders.
· Follows the scope of work outlined in the production package by closely monitoring the quality of work being done on the site.
Ensure work is carried out while maintaining a clean job site without deficiencies.
· Motivates and mentors skilled technicians, general labourers and other less experienced team members to be part of a cohesive and productive team.
· Monitor, collaborate and coordinate activities with the customer, sub-contractors, and other approving authority.
· Ensure materials, fellow construction team, and sub-trades arrive on time to the site.
· Assist with monitoring and evaluating the performance of the sub-trade contractors by communicating with the production and estimating teams ensuring the contract is being followed.
· Takes an active role in assisting to improve procedures and processes at the department level and assist with implementing new ones when necessary.
· Support Production Department by communicating any and all work, services or goods, relating to claims and jobs that are ready to be added or removed from the Master schedule.
· Ensure that customers sign off on work authorizations, change orders, certificate of completions, and all other general paperwork is passed onto Production Manager in a timely and organized manner.
· May address questions and concerns from property owner and relay promptly to proper department personnel when necessary.
· Electronic Technology Tools: uses cell phone or other electronic devices and mobile apps to label and upload photos, capture and create panoramic photo tours using Docusketch, and upload and other important documentation as required.
· Impeccable documentation is of the utmost importance.
· Promptly reports any accidents or near accidents using the formal report forms provided.
· Reports time accurately on labour sheets for team members.
· Responsible for providing a company purchase order number when ordering material, sub-trade labour, equipment rentals, and other approved expenses.
· Make sure all vendors or suppliers packing slips have the proper job name, number and company purchase order number on receipts for accurate job costing.
Experience
·Minimum of 5 years' experience as a proficient trades person.
·Strong knowledge of residential construction.