Driver Support Specialist - Team Leader

JOB DESCRIPTION
Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk wood fiber and container service. We draw on exceptional teams - in the office and on the road - to provide diverse and innovative trucking and logistics solutions.
We are seeking a highly organized and experienced Team Leader to oversee dispatch operations. This role is critical in ensuring efficient coordination of drivers, maintaining high service standards, and supporting continuous improvement across our logistics network.
RESPONSIBILITIES

• Lead and manage a team of Driver Support Specialists to ensure smooth and efficient operations
• Provide coaching, support, and performance feedback to team members
• Maintain flexibility in work hours to support all shifts (primary schedule is days)
• Support the implementation of new communication technologies, including AI-enabled tools
• Monitor driver performance and ensure compliance with company policies and transportation regulations
• Address customer inquiries and concerns with professionalism and urgency
• Collaborate cross-functionally to enhance operational efficiency
• Prepare and analyze reports on key performance indicators and operational metrics

QUALIFICATIONS

• Minimum 3 years of experience in operations; logistics/transportation industry experience is an asset
• Post-secondary education in a related field (e.g., Business Management) is a strong asset
• Experience in daily management and team leadership
• Strong communication and interpersonal skills
• Proven problem-solving abilities and sound decision-making under pressure
• Knowledge of transportation regulations and industry best practices
• Proficiency in dispatch software and general computer systems

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk materials and container service. We draw on exceptional teams - in the office and on the road - to provide diverse and innovative trucking and logistics solutions.