Our client leader in the financial sector is looking to onboard Bilingual Marketing Coordinator on a contract basis for 6 months working hybrid in Toronto location.

Fluent in both English and French is required.

If interested, please share your updated resume at .

Reporting to the Manager, Advisor Marketing Operations, the Bilingual Marketing Coordinator is accountable to deliver superior customer service to advisor inquiries.

This role requires excellent communication and customer service, proven time-management skills and the demonstrated ability to work well within a team environment.

The Bilingual Marketing Coordinator will be self-confident with superior organization skills and the ability to work in a fast-paced environment and handle a variety of responsibilities and demands.

Responsibilities:

• Provide elevated tier one service in English and French for our teams through, inbox management - triage or handle all inquiries from team inbox and respond to advisor inquiries or concerns with high attention to detail and accuracy and meeting service standards and Wrike - participate to triage meetings and help answer most inquiries coming through the platform.
• Analyze and find solutions to advisor concerns in a friendly and proactive way.
• Triage and complete advisor requests coming into Wrike (business baseline & inquiries).
• Report monthly on the volume and type of inquiries received in the inbox/Wrike (trends).
• Manage and continue to evolve the team's 'canned' responses and One Best Ways. This role will own the knowledge base for ASMS (similar to service desk).
• As such, the role will understand ASMS offering and advisor marketing guidelines to be able to answer inquiries independently.
• Support Hearsay onboarding and offboarding processes.
• Update advisor profile data and help to ensure advisor data in On Request Printing system is correct.
• Support for emails to French advisors (e.g. Elite, Business signs, etc.) when English designer assigned to a task.
• Manage main contact lists of business partners and other relevant contacts for advisors.
• Responsible for a variety of operational administrative tasks, project management and supporting colleagues etc.
• Perform other related activities supporting the broader Advisor Sales and Marketing Support team as required.

What you need to succeed:

• 5+ years related Admin or Customer Service experience.
• Experience in the financial industry is an asset but not a requirement.
• Bilingual (French and English, verbal and written).
• Excellent customer service skills.
• Communicates effectively (written and verbally) to a wide variety of audiences at all organizational levels.
• Strong interpersonal skills and collaborate effectively with team members.
• Ability to multitask and work autonomously.
• Experience and knowledge working in Microsoft office, specifically Word, Excel, and PowerPoint.
• Strong organizational and problem-solving skills.