Principal Technical Consultant - ServiceNow (Remote)
in Vancouver, BC or Remote

Vancouver, BC
Full-time - Permanent
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Competition Number: 1E4B7DDE84

The ServiceNow Principal Technical Consultant (PTC) is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow platform based on configuration best practices, all with the goal of accelerating and driving customer business outcomes. They will be a technical lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

Position Responsibilities:

  • Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow platform in their efforts to improve their business processes
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer's future system administrators
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Develop required portal components
  • Promote continuous improvement practices for delivery/engagement materials
  • Provide training and mentoring to other members of the Crossfuze Delivery team upon request


  • Excellent communication skills and a strong personal commitment to quality service
  • The ability to work independently and with a team
  • Ability to work remotely and with remote resources as needed
  • Ability to work with different personalities with varied skill levels
  • Ability to understand and implement complex end-user requirements
  • Ability to effectively organize work across multiple projects
  • 5+ years of experience implementing, configuring, and customizing ServiceNow
  • Bachelor's Degree or equivalent work experience
  • Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)


  • Work from Home Options
  • Custom Training & Development Programs
  • Competitive Paid Time Off Benefits
  • Competitive Salary & Incentive Compensation Program
  • Employee and Family Assistance Program (EFAP)
  • Extended Healthcare Plan
  • Group RRSP with Employer Match
  • Life Insurance (Basic & AD&D)
  • Short Term & Long Term Disability

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

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