Innovatia is a Knowledge Management company who is exceptional at what they do: connecting people to knowledge. Founded in 1999 and with offices across North America and globally, Innovatia’s over 500 professionals deliver top quality solutions to their clients. Innovatia delivers knowledge management services in three areas: Learning Solutions, Documentation, and Technical Support.
These solutions span the entire solution set from custom design and development through to delivery and support.
Technical support services in a multilingual, 7/24 environment that build loyalty by resolving customer inquiries quickly – often on first contact
Technical documentation services that make complex products easier to use
Custom design, development and delivery of courses for topics ranging from soft skills training to highly complex product training delivered in multiple modalities
An entire suite of knowledge management software products, including:
|Procedure Accelerator: A software application that simplifies the creation, maintenance and distribution of asset-level procedures in complex industrial environments||Content Development Suite: A suite of three software applications that facilitate topic-based content design, reuse and development management – the full product suite optimizes cost and maximizes productivity and quality of output||ProcedureFlow: A performance support visual procedure mapping tool that assists call centre agents in determining call resolution procedures, providing new agents with the knowledge of a senior mentor.|
Innovatia has successfully delivered large-scale projects to some of the world’s most successful technology companies. Innovatia does this with their broad multi-level skill base that is both rich in industry and knowledge management experience and is expandable in scale and scope. This skill base includes, but is not limited to, Information/Content Architects, Solution Developers, Instructional Designers, Subject Matter Experts, Multi-media Designers and Developers, Instructional Writers, Production Specialists, Lab Specialists, and Project Managers. This team brings new ideas, technologies, and solutions to the table while keeping workflow and production going and delivering projects on time, on budget, and with quality and innovation.