Guest Services Manager
Holiday Inn Stellarton, Nova Scotia

The responsibilities of this position will include the day-to-day management of all aspects of hotel Front Desk Operations.  The candidate will contribute to hotel profitability through a combination of expert customer service and revenue management techniques.   Specific responsibilities include maintaining and implementing all policies, procedures and quality standards as well as the training and development of Front Desk staff.

The HIE Stellarton is equipped with 125 guest rooms, including jacuzzi and kids suites.  The hotel offers its guests such amenities as a giant indoor pool and hot tub.

Basic Responsibilities: 

• Creating high levels of guest satisfaction through dedication to customer service in all guest interactions
• Selection, orientation and training of qualified personnel
• Maximization of room revenue by utilizing yield management techniques to emphasize
  Occupancy and average rate
• Controlling labour costs of Front Desk staff and ensuring that Front Office operates within the approved budget

Skills, Abilities and Qualifications:

• Two years related experience with Front Desk operations
• Minimum two-year supervisory experience.
• High degree of customer service orientation
• Proven computer, typing and accounting skills
• Ability to enforce hotel standards, policies and procedures
• Capable of managing multiple priorities and working under pressure
• Able to maintain a flexible work schedule, including weeknights and weekends
• High degree of integrity and ethics
• Required to use discretion in dealing with confidential information

If you are interested in the above position, please submit your resume to: 
Morgan MacDonald – General Manager
E:mail  gm@hiestellarton.com
Or
Send Resumes to:
Pacrim Hospitality Services
30 Damascus Rd Suite 201
Bedford,Nova ScotiaB4A 0C1
Fax: 902-457-3277