Calling Inn, a division of Claire Driscoll & Associates Inc., is a leading provider of contact centre services for the Inn and Bed & Breakfast segment of the North American hospitality industry.  We pride ourselves on the quality of service we provide as well as the attention we give to creating a positive work environment for our employees. Our Guest Services & Reservation Agents provide service that is second to none, as well as exemplary reservation sales expertise.

Please visit the follow links to obtain more information about Claire Driscoll & Associates Inc. (www.claired.com) and Calling Inn (www.callinginn.com).

We are looking for a select group of both Full Time (37.5 hours per week) and Part Time (15-22 hours per week) Agents. At present, we anticipate needing to fill a variety of shifts between noon and midnight on weekdays, as well as between 10 AM and midnight on weekends and holidays.  Flexibility on schedule is essential, with a willingness to work a combination of days, evenings, weekends, and holidays, as well as extra hours as required.

Responsibilities:

• Securing and facilitating reservations for a unique, varied, and growing collection of Inns and Bed & Breakfast establishments.
• Providing product expertise and guest services in a professional, friendly, informative, and timely manner.

Qualifications:

• Track record of delivering top-flight customer service, preferably in the hospitality (hotel) industry, and in a call centre environment.
• Proven skills and enthusiasm for making reservation sales.
• Welcome a fast-paced environment where multi-tasking is the norm.  Able to handle two calls/issues/conversations at the same time – just as if you were actually an innkeeper.
• Excellent keyboarding skills and sound working knowledge of windows-based applications.
• Outstanding written and verbal business skills including math, spelling, and grammar
• Professional demeanor with the ability to provide personal and sincere service.
  Commitment to excellence  

Compensation:

$10.00 - $10.50 per hour (depending on experience) plus Other Benefits

To Apply:

Please email your cover letter and resume to wlove@claired.com or drop off at Claire Driscoll & Associates Inc., 107 Germain Street, Saint John, NB, E2L 2E9.  In your application, please cite Competition # 08007CI-CB.  Clearly indicate whether you are applying for a Full time or Part time position.

We thank all individuals for applying, however, only those being considered for interviews will be contacted.