Are you looking for a job with career growth opportunities? You will have limitless personal development opportunities with Marriott, because we are the world's leading hotel management company with over 2,900 hotels worldwide. Marriott is the place to work to further your career in hospitality ... the place to learn from the best, and to chase your dreams ... the place to find perfect balance ... to grow every day ... where you will connect with the best.

Marriott is named one of the 50 Best Employers in Canada for the 2nd year in a row!

Position:  Room Service Server

Position Description: To insure total guest satisfaction through prompt and efficient service in a courteous and professional manner

Qualifications:

Education

• Grade 12 Diploma or equivalent.

Experience

• Restaurant/Room Service experience an asset.

Skills

• Excellent listening skills
• Excellent telephone manner
• Extremely clear hand writing
• Good basic math skills 
• Excellent communication skills
• Able to prioritize tasks
• Detail orientated

Knowledge

• Knowledge of wine and food a definite asset
• Knowledge of bar procedures and mixology
• Working knowledge of Micros system an asset

Key Attributes

• Able to communicate perfectly in English, written and verbal, other languages very beneficial.
• Friendly and outgoing
• Team player
• Able to work with minimum supervision
• Enjoy meeting people 
• Able to multi-task
• Able to work at a fast pace for extended periods
• Neat and well organized in his/her work environment
• Remains calm when busy or challenged by a unhappy guest
• Willing and able to make well reasoned decisions
• Well-groomed and neat at all times.

Physical Demands:  

• Eye Strain, use of Micros
• Lifting up to 25 lbs.
• Bending both at the back and knees continuous throughout the shift
• Pulling/Pushing up to 80 lbs. several times per day
• Standing /walking 7 ½ hours in an 8 ½ hour shift
• Constant use of stairs
• Bending while walking (pushing room service cart)
• Carrying up to 20 lbs. up to 60 feet

Duties: 

• Follow all Marriott policies outlined in the Associate Handbook.
• Know and follow all Standard Operation Policies related to your area(s).
• Promote and practice aggressive hospitality.
• Insure guest satisfaction at all times.
• Practice teamwork, help out in other areas whenever possible when necessary.
• Practice safe work habits and encourage others to do the same. 
• Understand and practice all ASI procedures.
• Adhere to all appearance and hygiene standards, this includes wearing your nametag.
• Have knowledge of all dishes, glassware and their proper usage.
• Knowledge of all equipment and safety procedures.
• Maintain table settings in compliance with the standards.
• Use table and tray service as outlined in the standards.
• Have complete understanding of the menus and wine lists.
• Use the proper verbiage as outlined in the standards when answering the phone or delivering an order.
• Utilize Suggestive Selling techniques to enhance the guests dining experience and increase the average check.  
• Ensure all food and beverage is correct and properly presented before being delivered to the guest. 
• Follow proper procedures for the ordering and handling of alcoholic beverages.
• Follow all procedures for entering and exiting guestrooms.
• Understand the Micros system and operate it correctly.
• Process all guest checks correctly.
• Follow all cash handling procedures.
• Follow all delivery and pick up standards
• Breakdown soiled trays and tables and ensure proper stacking of china and bussing of glassware to avoid breakage
• Prepare trays and tables for the next meal period as well as pre ordered functions.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management

Email:    jessica.rawding@marriott.com

Please quote competition number RSS1001-CB.

The Halifax Marriott Harbourfront is an equal opportunity employer and supports a diverse workplace.