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ADP Canada Employer Services is Canada''s leading provider of integrated business administrative solutions that help its more than 50,000 clients efficiently manage their internal processes, allowing them to focus on core competencies. ADP''s offerings include both traditional and Web-based outsourcing products and services, giving clients the ability to select from ADP''s comprehensive range of World Class Service solutions. Services include payroll, human resources management, time and labour management, occupational health and safety services, comprehensive outsourcing and consulting services. ADP pays one in five Canadians employed in the private sector.
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Position Title: Collector, NSF Payroll Adminsitration - 12 Month Contract
Position Summary:
The Collector-NSF Payroll Administration is primarily responsible for the timely collection of all NSF payroll items, Paytech and Autopay, across Canada, following close attention to procedures, while supporting the company's client retention objectives.
Responsibilities:
- Responsible for the verbal and written communication of NSF payroll incidences, for both Autopay and Paytech, with clients to ensure prompt resolution (24-hours). Approximate number per month, 250-300 with a combined value of $ 6 to 7 million dollars.
- Analyse credit risk (utilize credit reports, conversations with Banking Institutions, etc.) and adjust funding methods or terminate services as necessary.
- Strong working knowledge of all ADP computerised systems, fifteen currently in use, to better serve the client base and resolve items : (ACCESS, Paradise, ROI, Tops, Datapool, CARMS, Caper, Footprints, PASS, Ledger, J20E, Oracle, AIM, DLS, eImaging, PCAL).
- Liaise with Banking Services, CFS, Funding, Implementation, Tax (NRC), Sales, Billing, Client Services, CTS, LAR, CFA, Credit, Pricing and Trust Accounting to resolve internal issues; correcting banking information, tax frequencies, payroll schedules, etc. to reduce the likelihood of reoccurrence.
- Monitor remittance dates, process tax adjustments and cheque stops as necessary and complete correct offsets.
- In depth investigation and resolution of incorrect payrolls, tax and adjustment runs and various schedules.
- Log all NSF incidences in each necessary system (six systems) and inform all affected departments of the incident and ultimate resolution by way of e:mails and updated comments as required.
- Liaise with trustees and receivers as required to ensure pre-authorisation of payroll amounts prior to providing further services for insolvent clients.
- Maintain customer files, client contact records and sufficient document support for a complete history of the accounts including reconciliations.
- Report funds receipt or client NSF terminations for proper handling by personnel in receipt of rejected debit.
- Refer all client files to the Team Leader, NSF Administration, where the NSF incident has not been cleared within 5 days.
- Recommend funding term changes to the Team Leader communicating changes to all internal/external clients.
- Provide coverage of Team Lead's responsibilities during absences.
- Assistance with other duties as assigned by the Team Leader.
Criteria:
- Five years experience in a Collection/Receivable or Accounting environment.
- Strong technical knowledge of the fifteen internal systems utilized.
- Possess strong working knowledge of spreadsheets and word processing applications. Minimum Intermediate level.
- Understand and follow ADP policy on NSF payroll recoveries and administration.
- Knowledgeable of ADP products and services.
- Must possess the ability to organise tasks in a logical and efficient manner as well as deliver work accurately and timely.
- Strong interpersonal and communication skills (oral and written), in order to communicate effectively with clients and all levels of management and associates.
- Demonstrate the ability to set priorities, problem solve and present detailed/specific solutions to varied problems.
- Must possess characteristics of sound judgement, initiative and creativity in carrying out daily responsibilities.
- Bilingualism (English/French) is an asset.
