ICT Group, Inc. (www.ictgroup.com) is a leading globally integrated supplier of customer relationship management (CRM) solutions. With over 4,000 employees in Canada and 12,000 worldwide, we provide a full range of services through multiple communications channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.
As a result of our growth, we have an immediate need for a Payroll Administrator based in our Saint John, New Brunswick contact centre.
Job Summary:
This is an entry-level position, responsible for the weekly input of payroll information on a computerized payroll.
Essential Duties & Responsibilities:
- Create and update Excel spreadsheets related to employee hours and verification of any errors.
- Daily input of Payroll data.
- Respond to H.R.D.C. inquiries.
- Research and resolve payroll issues.
- Provide information to Human Resources.
- Work with Payroll, Center Director, and Human Resources to coordinate and manage all aspects of call center payroll.
- Verify accuracy and process all employee documents i.e. Vacation, Leave of Absence Requests, Termination Reports, Return from Leave of Absence, Record of Employment, etc.
- Ensure our hourly staff receives their correct paycheck each week.
- Provide clear guidelines and procedures to Managers, Supervisors, and CSRs so as to instill confidence in our staff that their paychecks are correct or will be promptly corrected.
- Ensure consistency in the practice of payroll procedures.
- Complete and process any paperwork pertaining to an employee’s rate of pay, personnel information, tax forms, verification of employment, transfer documents, TKC reports, ADP/Payroll departments, etc. and file all original documents in employee files.
- Work with Payroll department to monitor and improve on efficiency and accuracy of payroll procedures.
Required Knowledge, Skills, and Abilities:
- Accounting degree or equivalent experience.
- 1-2 years experience in a similar position.
- Strong customer service skills.
- Understanding of computer-based technology.
- Strong Excel, Access and mathematical skills.
- Ability to accept and meet tight deadlines.
- Action oriented and ability to multitask.
- Time management and prioritization ability.
Working Conditions: Full time, hourly position.
ICT offers a competitive compensation package and the dynamic work environment indicative of an industry leader. If you are interested in applying for this position, please send your resume in MS Office format, quoting competition number PA0421-CB, to:
Or fax your resume to:
506-631-9292
Attention: Human Resources Manager
No phone calls please!
We thank all individuals for applying, however only those being considered for interviews will be contacted.
