Financial Services Rep. Telephone Banking (Wave 152) - Part Time

Business Unit Description:
CIBC Retail Markets is a full-service retail bank serving more than nine million clients across Canada through 1,073 branches, 3800 ABMs, four telephone banking centres and online banking, as well as through CIBC's unique banking offer, President's Choice Financial, a co-venture with Loblaw Companies Limited.

Our more than 22,000 employees, focused on providing excellence in client service, product solutions and relationship-based advice, contribute 59% of CIBC's net income.

Telephone Banking, includes client-facing contact centres in Regina, Toronto, Montreal and Halifax, providing client sales and service support 24 hours a day, 7 days a week; Mortgages contact centres, supporting CIBC and PCF mortgage clients; the National Support Line help desk supporting the branch network; and support teams providing operational and strategic support for our contact centres that also lead a number of enterprise-wide initiatives, including IVR design and development and business information management services.

Key Accountabilities / Activities:
What if you knew you'd be helping someone achieve financial flexibility by helping them get their first line of credit or setting up overdraft protection? It is days like those that will make you feel good about what you do.

At CIBC, you will enjoy an exciting sales and service career in telephone banking that is both personally and professionally rewarding and offers great opportunities for career growth. But most importantly, you'll enjoy the chance to make a difference in our customers' lives every day.

We are currently recruiting Part Time Financial Service Representatives (FSR) to join our Halifax Customer Contact Centre. In this role, you will be empowered to provide information to existing and potential customers via the telephone regarding CIBC's full range of products and services. Motivated by targets and results, you will actively promote and sell products and services that matter to our customers.

CIBC is one of Canada's largest employers. We strive to offer our employees leading-edge strategies that provide an exciting vision of the future. Whether you are an individual contributor or part of a larger team, CIBC shares accountability with employees in shaping their careers and in providing opportunities to learn and grow.

Taking care of our people:

At CIBC, our employees matter. Our benefits programs ensure that our employees have the financial security and protection that they need for themselves and their loved ones. In addition, we have designed these programs to be flexible, to meet the changing needs of our employees.

We are also committed to the development and recognition of our employees. We invest in our talent through professional development programs and ensure that our employees are rewarded for their outstanding achievements.

CIBC offers a highly competitive compensation and benefits package within the financial services industry. Here are some highlights of our total compensation package:

Base Salary: Your base salary is market competitive. Each year, base salaries are reviewed annually against market to ensure that it is in line with competitive data.

Incentive Pay: You will be rewarded through CIBC's Annual Incentive Program for your contribution to our success when you exceed minimum levels of personal and business performance, and CIBC meets or exceeds its business targets.

Benefits: CIBC allows you to select a benefits package that suits the unique needs of you and your family. CIBC benefits include medical, dental, income protection, insurance and pension.

Employee Share Purchase Plan: This plan provides a way for you to acquire CIBC stock and achieve long-term financial objectives such as saving for a home, vacation and retirement.

Employee Banking Offer: CIBC employees are eligible for an employee-banking offer whether they are full-time, part-time, temporary or permanent, regardless of job level, salary or years of service. The offer includes special interest rates, special services and lower transaction fees, and is extended to CIBC retirees as well.

Requirements:
Minimum of 2 years of customer service experience is required

• Strong sales intuition
• Banking / financial institution experience will be considered an asset
• Superior verbal communication and interpersonal skills
• Motivated by targets and achieving results
• Strong accountability and confidence
• Demonstrated ability to multi-task within an ever-changing environment
• Intermediate level of computer literacy, primarily within a Windows-based environment
• Flexibility to work within the operating hours of 7am to 1am, 7 days a week

To compensate you for your contribution to the Halifax Customer Contact Centre's overall business goals, CIBC offers:

• The opportunity to earn wages startign at $15.64/hr, (with incentive plans to reward sales contributions)
• An excellent benefits package, including an Employee Share Purchase Plan
• The opportunity to start a long-term career with one of Canada's largest employers

Special conditions:
This position is located in Halifax, Nova Scotia (NS) and is scheduled to commence on May 5, 2008.

The sixteen (16) week training program is paid, and consists of a combination of in-classroom and on-the job training. There are seventeen (17) days of in-classroom training (Monday to Friday, from 9:00am to 5:00pm) followed by the remainder of the training time being split between on-the-job-training and time back in the classroom. Shifts after the first 17 days can vary and are dependent on the needs of the business. You must be flexible during this training period both for the in the classroom training and the on-the-job training as shifts may vary and will most likely include a weekend component.

Once the training program is complete, your regular shift will mostly likely be from 5pm - 1am, including weekends.

Location of Position(s):
Halifax

CIBC is committed to providing employees with competitive compensation that reflects individual contribution, business performance and the markets in which we compete for talent. We pay-for-performance; employee total compensation is linked to CIBC's goals and performance.

Total compensation is made up of several components that may include base salary, cash incentive awards, commission earnings, and deferred equity awards as well as pension and benefits. Join CIBC and share the success of the business.

CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.

Skills:

• Service Orientation
• Communication
• Results Orientation
• Sales
• Agile/Adaptable
• Confident
• Initiative
• Relationship Building

Please apply using the link below: HTTP://CIBC.NJOYN.COM/CIBC/XWEB/XWEB.ASP?CLID=49229&PAGE=JOBDETAILS&JOBID=J0408-1171&BRID=392282