CIBC Halifax Contact Centre Information Session Thursday October 16, 2008 - 5:30pm - 7:00pm

Business Unit Description:

CIBC Retail Markets is a full-service retail bank serving more than nine million clients across Canada through 1,073 branches, 3800 ABMs, four telephone banking centres and online banking, as well as through CIBC's unique banking offer, President's Choice Financial, a co-venture with Loblaw Companies Limited.

Our more than 22,000 employees, focused on providing excellence in client service, product solutions and relationship-based advice, contribute 59% of CIBC's net income.

Telephone Banking, includes client-facing contact centres in Regina, Toronto, Montreal and Halifax, providing client sales and service support 24 hours a day, 7 days a week; Mortgages contact centres, supporting CIBC and PCF mortgage clients; the National Support Line help desk supporting the branch network; and support teams providing operational and strategic support for our contact centres that also lead a number of enterprise-wide initiatives, including IVR design and development and business information management services.

Key Accountabilities / Activities:

Take charge of your career with CIBC!

CIBC Halifax Customer Contact Centre is hosting an Information Session.

Location: 5367 Cogswell St. (The Brunswick Place building on the corner of Cogswell and Brunswick. Our main entrance is located on the Cogswell street side of the buliding.)

Time: Please arrive at 5:30 pm. The session will end at 7:00 pm

Please bring a copy of your resume to the information session.

Exciting career opportunities are available for:

Financial Service Representative(s):

What if you knew you’d be helping someone achieve financial flexibility by helping them get their first line of credit or setting up overdraft protection? It is days like those that will make you feel good about what you do.

At CIBC, you will enjoy an exciting sales and service career in telephone banking that is both personally and professionally rewarding and offers great opportunities for career growth. But most importantly, you’ll enjoy the chance to make a difference in our customers’ lives every day.

Requirements:

• Minimum of 2 years of customer service and sales experience is required
• Banking / financial institution experience will be considered an asset
• Superior verbal communication and interpersonal skills
• Motivated by targets and achieving results
• Strong accountability and confidence
• Demonstrated ability to multi-task within an ever-changing environment
• Intermediate level of computer literacy, primarily within a Windows-based environment
• Flexibility to work within the operating hours of 7am to 1am, 7 days a week. Currently the shift we are hiring for is 4pm-12am / 5pm-1am, including some shifts on weekends.

Compensation:

Starting Salary: $30,500
After 6 Months: $33,250*
After One Year: $35,000*
PLUS a very competitive bonus structure.*
*Assuming you are meeting all performance, and other, expectations.

Special conditions:

Please confirm your attendance by submitting your application online to JOB ID: J1008-0260.

1. Resumes/applications must be submitted online, through the (RMS) Recruitment Management System.

2. Late submissions will not be accepted.

3. If you are a CIBC employee and wish to refer someone for this position, please register your referral as per the Talent Scout guidelines. Your referral must apply through the website.

4. CIBC thanks all applicants for their interest however only those selected for an interview or to attend the session will be contacted.

Please bring a copy of your resume to the information session.

Location of Position(s): Halifax

CIBC is committed to providing employees with competitive compensation that reflects individual contribution, business performance and the markets in which we compete for talent. We pay-for-performance; employee total compensation is linked to CIBC's goals and performance.

Total compensation is made up of several components that may include base salary, cash incentive awards, commission earnings, and deferred equity awards as well as pension and benefits. Join CIBC and share the success of the business.

CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.

Compétences:

• Call Centre - Inbound
• CIBC Knowledge
• Communication
• Influencing & Negotiating
• Interpersonal Understanding
• Keyboarding
• Negotiations
• Results Orientation
• Sales
• Teamwork & Partnering

Please apply using the link below:  HTTP://CIBC.NJOYN.COM/CIBC/XWEB/XWEB.ASP?CLID=50316&PAGE=JOBDETAILS&JOBID=J1008-0260&LANG=2&BRID=420639