Wyndham Rewards Customer Service Representatives – Bilingual
(French/English)
CAL0004Z

Wyndham Worldwide is one of the world's largest hospitality companies offering a broad array of hospitality products, services and accommodations through our premier portfolio of world-renowned brands.

Exciting career opportunities are available in our dynamic team-spirited environment.  We are currently seeking 2 highly motivated fulltime Bilingual Wyndham Rewards Customer Service Representatives to work in our Saint John location. As a Wyndham Rewards Representative, you will be empowered with the challenge of meeting and exceeding performance objectives, which include: quality of service, productivity, efficiency, and teamwork. Hours of Operation are Monday – Friday from 7am-12am, Saturday & Sunday from 7am – 7 pm.

You will be handle incoming calls from current and/or potential Wyndham Rewards members. On occasion, you may respond, either by phone through written correspondence, to customer and property inquiries in a professional and courteous manner, answering questions and resolving problems accurately and efficiently.  You will verify accounts and expiration dates for members and properties.  You will be required to maintain strong knowledge of membership benefits, awards options, the hospitality industry, and the reservation systems to ensure 100% customer satisfaction. You will provide membership growth while capturing other revenue opportunities within the Wyndham Worldwide umbrella.

Qualifications:

• Must be proficient in both written and verbal communication in both French and English
• A minimum of two (2) years of solid customer service experience
• Superior communication skills including professional telephone etiquette and written correspondence
• Superior customer service skills are required
• A demonstrated ability to negotiate, solve problems, and make decisions
• A proactive individual with strong time management skills
• A high level of integrity and accountability is absolutely essential
• Proficiency using PC /Windows /Internet applications

We offer a state-of-the art work environment, good jobs, good people to work with and a benefits package that is there to support your lifestyle choices:

• Gym, Internet Café and Games Room onsite
• An established employer in Saint John for over 10 years with a long service workforce
• 97% of new opportunities are filled by our employees
• Be part of a team that has dedicated their time to 28 community charities and fundraised over $125,000 in 2007
• Competitive Earnings, Bonuses and Incentives
• Matched RRSP Contributions up to 6%
• Medical, Dental and Vision Plans
• Flexible LTD and Life Insurance Plans
• Employee Assistance Program
• Onsite Wellness Programs
• Hotel and Resort Discounts
• Financial Assistance to adopt a child, quit smoking, lose weight, go back to school, use City Transit…

These dynamic positions offer a competitive compensation package featuring an attractive base salary plus bonus opportunities, a full benefits package and a professional training program.  Wyndham Worldwide Canada is committed to employee development and growth.
 
To be considered for these exciting TripRewards Customer Service opportunities, please visit www.wyndhamworldwidecanada.com and submit your resume quoting Job Number CAL0004Z.  Please note that these positions will remain open until they are filled.

Wyndham Worldwide Canada Inc. is committed to Employment Equity.