Cable Customer Service Consultant
Start Date - June 9
Ready for a challenge? Rogers Communications Inc. is looking for a group of dedicated and professional individuals to join their team of Customer Service Consultants, responsible for delivering world class customer service to our existing clients and new subscribers. Successful candidates must be flexible to work evenings, weekends and statutory holidays. To be considered for this position, applicants must have previous experience in customer service.
Rogers Offers…
- $12.50/hr starting rate with opportunity to earn substantial semi-annual increases
- 50 cent bilingual premium
- Exceptional performance bonus – opportunity to earn up to $750 per quarter
- Benefits upon hire
- Fully paid training
- Incredible 50% discount off Rogers services
- Evening Shift Premiums – additional pay per hour
- Great Employee wealth accumulation plan that includes:
- A valuable pension plan
- Employee share plan
- Global Registered Retirement Savings Plan
- Guaranteed full-time hours
Responsibilities:
- Promote products and services to existing and new clients.
- Identify customer's needs for additional Rogers products and services.
- Probe and provide full information to customers, overcoming obstacles and resistance.
- Ensure customer interactions are fully documented.
- Fully understand and learn all Rogers products and services.
- Take accountability to solve issues from beginning to end.
- Receive and incorporate feedback to improve performance.
- Resolve customer complaints in a positive manner.
- Learn and take on new initiatives and training as business needs change.
- Meet performance objectives/expectations (i.e. Sales, Quality).
- Be at work on time and on a regular basis.
Qualifications:
- Education: High School Diploma/GED minimum.
- Experience: minimum one year customer service/sales experience.
- Ability to multitask by navigating through several screens while at the same time speaking with the customer.
- Absorb information quickly and accurately and applies leanings to the job.
- Takes initiative to increase learning.
- Demonstrates ability to positively influence others (propose options/solutions to customer using negotiation).
- Ability to probe and ensure understanding of information provided in a self assured and confident manner.
- Productively shares knowledge and opinions with others.
- Displays good judgment and composure under pressure.
- Motivated by challenge, competition and monetary rewards. Enjoys working towards set targets and goals.
- Takes ownership of customer lifecycle, follows up to complete or obtain additional sales.
- Self confident with a desire to succeed.
- Presents information in a positive manner that addresses the needs of customers.
- Commitment to respect schedules (be there on time and on regular basis).
- Highly developed professional telephone manner.
- Ability to listen to customers, probe to clarify, analyze information, propose solutions and solve the problem.
- Flexibility to work shifts to meet customer demand.
- Familiarity with Windows-based systems and internet navigation.
Rogers is an Equal Opportunity Employer.
