• English positions available:
• Full time, year round –12 hour shifts (Six –12 hour shifts/ 2 week period)
• Day time and night time positions available 
• 9:00 am to 9:00 pm 7 days a week
• 9:00 pm to 9:00 am 7 days a week
• 365 days a year (including all holidays)
• Fun, friendly and professional work environment 

As a Customer Support Specialist at Blue Ocean Contact Centers, you respond to service requests by answering incoming calls, emails and web-based inquiries from customers around the world. This will include, but not be limited to responding and resolving customer’s inquiries, dispatching service and warranty calls and customer verification calls, updating data bases. You will work cohesively with our client’s internal teams to ensure world class service and support.
 
Your major responsibilities will be: 

• To provide telephone, email and web-based support for service and warranty services
• To quickly and effectively assess and resolve challenging situations
• To provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
• To fulfill customer expectations in ways that also comply with established policies and procedures
• To effectively learn and use the software and available resources to meet the clients needs
• To seamlessly take on other duties as required to enhance service offerings to our client and client’s customers 

As a successful applicant, you:

• Possess superior verbal and written communication skills in required languages
• Have previous experience in an inbound, technical and analytical call center environment
• Have the ability to understand and apply best practices in problem resolution processes
• Possess superior listening and problem solving skills
• Have demonstrated an ability to be a team player in a team environment
• Possess a collaborative  “what-ever it takes” attitude and flexible work ethic
• Have superior customer service skills with the ability to manage customer expectations, establishing credibility and rapport with customers
• Have proficient computer skills, aptitude and ability for continuous learning (skill and accuracy testing will be administered at the time of the in person interview)
• Have a good working knowledge of the ‘Windows’ operating system, Internet and Email
• Have the ability to handle confidential information in a professional manner
• Possess excellent multi-tasking skills, attention to quality, accuracy and detail
• Maintain a positive attitude in challenging situations
• Must complete a criminal records check during an interview process

These positions will interest individuals who: 

• Are motivated to participate as part of a winning team
• Are able to maintain excellent attendance
• Have a passion for resolving problems in a timely and effective manner
• Enjoy working in a fast paced environment 

If you feel you have what it takes and would like to build your future with us, please submit a resume by visiting us online at www.blueocean.ca