Customer Care Consultants

At Rogers, we value our employees and offer extraordinary opportunities to thrive with a winning team. We are currently looking for a group of dedicated and professional individuals to join our team of Customer Care Consultants in our Moncton Customer Care Centre, where you can make a difference to the people we serve by offering helpful solutions and promoting leading products.

Responsibilities:

• Provide superior customer service through identifying customer issues and clarifying through probing questions
• Take appropriate action to efficiently resolve issues
• Identify customers need for additional Rogers products and services
• Fully understand and learn all Rogers products and services
• Problem solves and identifies customer need
• Take accountability to solve issues from beginning to end
• Receive and incorporate feedback to improve performance
• Learn and take on new initiatives and training as business needs change
• Meet performance objectives/expectations (i.e. Sales, Quality)

Qualifications:

• Education: High School Diploma/GED minimum
• Customer service/sales experience is an asset
• Highly developed professional telephone manner
• Flexibility to work shifts to meet customer demand
• Familiarity with Windows-based systems and internet navigation
• Ability to multitask by navigating through several screens while at the same time speaking with the customer
• Absorb information quickly and accurately and applies leanings to the job
• Takes initiative to increase learning
• Demonstrates ability to positively influence others (propose options/solutions to customer)
• Ability to probe and ensure understanding of information provided
• Productively shares knowledge and opinions with others
• Displays good judgment and composure under pressure
• Deals with problem issues with a sense of urgency
• Offers customer-focused solutions supported by facts, knowledge and experience
• Presents information in a manner that addresses the needs of customers
• Takes ownership for escalating issues in a timely manner to ensure customer needs are addressed

A future with Rogers means exceptional rewards including:

• $12.50/hour starting rate with opportunity to earn substantial semi-annual increases
• Exceptional performance bonus opportunity – up to $750 per quarter
• Supplement your salary with commissions paid on sales
  *Average commission earned in November was $300 and our top performers earned as much as $600
• Benefits upon hire
• Fully paid training
• Incredible 50% discount off Rogers services
• Evening shift premiums ($1.00/hr extra from 6 pm – 12 am, $2.55/hour extra from 12 am – 6 am)
• $0.50 bilingual premium
• Great employee wealth accumulation plan that includes:
  • A valuable pension plan, Employee stock plan, Global Registered Retirement Savings Plan
• Guaranteed full-time hours

Visit rogers.com/careers to apply.
Rogers is an equal opportunity employer and supports workforce diversity.

Reach your highest potential.