Yellow Pages Group is the leader in the electronic and print directories business in Canada. Our mission is simple, to find the best seller for each buyer. Our employees are part of a professional environment driven by our world-class brand and innovative marketing strategies. We pride ourselves on the quality of our products and the high caliber of our employees.

Title: Client Relation Manager Saint-John/Halifax (15 weeks)

The candidate in this role will be responsible for managing a portfolio of assigned accounts which may vary up to $5 million in revenue at risk with outstanding balances. In the event where the settlement of the situation can not be a win for the company the customers must be advised that we will no longer publish them. The Manager must have an understanding of the repercussions that this will have on an advertiser’s revenue and their ability to pay us.(Managers have accounts assigned to them either; by higher dollar value, by nature of the problem or by the personal visits required.)
 
Key Areas of Responsibility 

• The manager must contact (by phone and/or in person) all assigned accounts in a timely fashion in order to collect outstanding balances and assess any situation. The manager must also undertake proper action in order to best service the customer and save the future revenue at risk. Once the situation is resolved to both the customer and the company’s satisfaction, the Manager must engage in a negotiation with the customer to pay all of the outstanding balance.
• In the assessment of any situation, the Manager is expected to work with other internal departments (such as sale, customer service and operations) and external agents (related to the company or not) in order to settle any issue which impedes the customer’s willingness to pay. The Manager may take on the role of sales if required and reduce the sale altogether if this is what is required.
• When the revenue can no longer be saved, the Manager is expected to advise the customer that he will no longer be published and recommend any and all action best suited to recuperate our outstanding accounts receivable. These actions may include without limiting the generality: undertake legal proceedings, send the account to a third party for collections or to a skip tracing unit to locate the debtor or the assets of debtor, bankruptcy proceedings or hearings.
• Manage the clerical task they assign to the support staff in order to make sure they are able to best service the customers
• Produce reports on a monthly basis on monies collected & revenue loss due to denial of accounts.

Education, Experience and Technical skills 

• Bachelor’s degree in a business related field and in-depth knowledge the legal system.
• At least 3 to 5 year of related work experience.

Soft Skills and Competencies

• Word, Excel, YPG systems (i.e. Sun Systems, IMSP, Volt Tool)
• Be able to read financial statements, credit bureau files.
• Have a good critical judgment and tolerance to risky decision.
• Leadership and teamwork skills 

If you are interested in joining our team, please apply directly online at www.ypg.com in the career section.
 
For more information on career opportunities with Yellow Pages Group, please visit our website at www.ypg.com.
 
We thank all interested applicants; however, only qualified candidates will be contacted.