Position Title:  Technical Writer

Term:  Full Time

Job Description:

The Technical Writer seeks ways to improve the documentation process and content and to simplify the customer interaction with the client's product suite. The Technical Writer specifically:

Required Qualifications/Skills:

• Works to continuously improve the content of technical publications
• Maintains an expert knowledge in the field of technical publications
• Gains and maintains an expert level of knowledge on the products and components being written about
• Achieves expert product knowledge in order to produce quality materials
• Follows corporate and departmental style guides to ensure a consistent look and feel for publications releases
• Follows the corporate and departmental defined processes for the development and delivery of documentation to ensure a quality end-product
• Understands the high-level technical solutions being developed

Desired Qualifications/Skills:

• A minimum of five years experience writing English language technical publications for a technical audience
• Experience with Framemaker, Robohelp, any standard graphics tool, and HTML to create and manage technical publications
• Significant experience in working with extremely complex technical solutions
• Excellent organization, communication, and interpersonal skills
• Desired experience includes familiarity with computer telephony integration (CTI), network-based solutions, CRM systems, telephone switches or other highly technical software, as well as experience with programming languages and concepts.

We appreciate all applicants however only qualified candidates will be contacted for further discussion.

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