Position: Manager – Technical Service and Sales

Digicon Building Control Solutions Limited is a Building Systems Integration company providing automated control solutions for comfort control, security monitoring, and energy management in commercial and institutional properties.

Role/Responsibilities:

• Promote and sell services
• Organize and manage technical team
• Organize and manage internal customer support/service process
• Manage department budgets
• Report to General Manager
• Promote continuous improvement and efficiency for process and technologies
• Proactively solicit customer input and feedback on service offerings
• Work with a sense of urgency to resolve issues
• Serve as technical resource for systems and products

Qualifications:

This opportunity is best suited for an individual having knowledge and experience in relationship sales and service management. The ideal candidate will have the following qualifications.

Technical Skills and Experience:

• 5+ years experience, knowledge and understanding of building systems. (Preference given to candidate with technical diploma or degree,  training/knowledge in Security Systems and/or HVAC)
• 5+ years  hands- on experience, preferably in a commercial building environment or related setting
• Computer literacy including:
  • Broad understanding, experience and training in systems programming (HTML, C++, or other high level language - Preference given to MSCE designation)
  • Solid foundation and experience in computer networks, MS Windows operating systems.  
  • Proficiency in MS Suite of applications: Outlook, Excel, Power Point, Word. Working knowledge of AutoCad or similar.
  • Proven aptitude for learning and working with various computer applications    

Leadership and Management Competencies and Experience:

• A high energy, service orientated, proactive, self starter and strategic thinker who can effectively balance customer needs and achieve business goals
• Proven ability to successfully manage budgets,  people and resources and achieve business results in an industrial setting
• Resourceful, well organized, and process orientated, with a keen ability for gathering and utilizing management information to monitor, track and make timely decisions  
• An assertive leader, with a proven track record for training, mentoring and developing new and inexperienced employees
• A strong communicator (both verbal and written), negotiator  and effective problem solver
• Customer focused with a proven track record building solid long term customer and vendor relationships 
• Experienced using needs-based selling techniques to identify, customize and deliver service sales solutions. Proven track record
• Team orientated with a proven ability to build solid working relationships within an organization
• Positive and supportive attitude
• A good sense of humour, patience and understanding, dedication and commitment
• Open and honest in your opinions, able to constructively contribute to the debate   

Remuneration:

Digicon offers competitive salary and incentive package commensurate with education and experience, health benefits, pension, dental and eyewear.

Please send your CV, quoting competition number T214-CB in the subject line, to careers@digiconcontrols.com. Competition closes December 31, 2009.