“Contribute to the success of a world class IT organization”
J. D. Irving Limited, IT Division serves the challenging and diverse Information Technology needs of the J.D. Irving group of companies involved in industries as varied as forestry, food processing, transportation, manufacturing, retail and distribution. Our mission is to “Bridging the Gap Between Business and Technology”. We offer our people the opportunity to engage in innovative projects delivering business value in a diverse environment. In addition to this we offer challenging and rewarding career paths within our organization and access to excellent training and development opportunities. We are committed to helping people learn and grow with the organization.
We are currently seeking applicants for a position located in
Customer Support Analyst
(
The Customer Service Desk acts as the initial point of contact and resolution for a broad range of internal IT issues within the J.D. Irving Limited group of companies. Our Customer Support Analysts take pride in offering strong technical support combined with a commitment to excellent customer service. The Customer Support Analyst is responsible for problem determination, call logging, issue resolution, and escalation in order to ensure maximum customer satisfaction.
If you have an IT education with the strong skills we need, an aptitude for technology, a passion for helping people and a desire to grow your career within our large organization, please submit your resume highlighting your:
· University degree or two year college diploma in an Information Technology discipline.
· Experience in customer support in a technical service desk environment
· Familiarity with a variety of platforms including Wintel, AS/400 and Unix
· Familiarity with Microsoft Office, Exchange, and other office applications
· Ability to analyze, troubleshoot, and escalate technical issues through to resolution
