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Field Service Manager
 | |  | Endroit : Richmond |
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| City |
Richmond |
| Province/State |
British Columbia [BC] |
| Branch |
Vancouver |
| Job ID |
7872 |
| Title |
Field Service Manager |
| Job Type |
Permanent |
| Start Date |
4/10/2008 |
| What is in it for you? |
Work for a recognized company that's first in it's class in the office solutions industry. Due to our unprecedented growth, we are seeking qualified candidates for the position of Field Service Manager. |
| The Ideal Candidate |
We pride ourselves on the "Champion" ideal. Our people, our products, our services-all Champions. And we're looking for a few like-minded individuals. If striving for greatness is a part of your daily routine, we want to hear from you.
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| Responsibilities |
-To Manage a team of Service Technicians throughout the Lower mainland.
-To achieve goals for the team in: profit, Cost per copy, Average response time,
-Preventative Maintenance attainment, copies between calls, callbacks, reschedules
-Monitor territory and manpower requirements
-Ensure adequate training of all personnel
-Ensure all personnel receive proper support
-Prepare Performance Evaluations of assigned Technical Representative and prepare formal Performance Appraisals (RPM) on a Buena basis
-Develop specific goals and targets for all direct reports
-Motivate all personnel to ace personal and team goals
-Visit problem accounts with assigned Technical Representative when appropriate
-Monitor customer inquires and/or complaints and to ensure investigation and resolutions of incurred problems
-Conduct interviews of job applicants as required
-Ensure that all assigned Technical Representatives maintain equipment in a professional manner |
| Requirements |
-Post Secondary or equivalent experience
-Minimum 3 years in a position with similar responsibility
-Good working knowledge of Microsoft Office Applications
-Excellent communication and interpersonal skills
-Superior planning and organizational skills
-Exacting attention to detail
-Team builder who is committed to a team approach
-Valid driver's license and vehicle is mandatory
-Candidates must be eligible to work in Canada |
| Compensation |
51k - 60k |
| Compensation and Benefits Details |
Base salary plus commission. We offer a great benefits package. |
| Refer a Friend |
Refer a Friend! |
| # of Positions |
1 |
| Job Category |
Technician/Technologist |
| Industry |
Computers, Hardware & Software |
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