Title: Web Business Specialist
Position Type:  Permanent

Be Your Best!

Our unique culture, our focus on professional development and expertise, and the way we reward high performance set us apart. If you are a high performer, you owe it to yourself to learn more about having a career with Royal & SunAlliance.

Position Overview:
The Web Business Specialist (WBS) is responsible for contributing and maintaining the company's profitable book of business, balancing efficient and effective underwriting within set underwriting license limits and meeting high service level standards.  The WBS will be responsible for providing direct technical support and coaching for brokers to enable the completion of WebBusiness transaction.  Success in this area will result from the use of strong written and verbal communication skills to build broker trust, strong broker relationships and a positive perception of the WebBusiness platform. 

Who you are:

You are a high performer who delivers more than what is expected, who provides excellent service by understanding customers' needs, who enthusiastically supports change, who shares your expertise, who takes responsibility for your development, and who actively seeks new challenges.

What you will achieve in this role: 

• Provide technical support to brokers on the use of the WebBusiness platform, via telephone and e-mail
• Maintain high levels of productivity
• Develop strong broker relationships
• Communicate Royal & SunAlliance's Corporate Value Proposition to brokers
• Deliver exceptional customer service to brokers
• Ensure quality underwriting standards are met
• Negotiate mutually acceptable solutions to underwriting proposals with brokers

What you need to know and what experience you need to have for this role:

• Proven negotiation skills
• Excellent customer service skills
• Written and verbal communication skills
• Comprehensive understanding of broker operations, structure and values
• Ability to navigate both the internet and intranet for information
• Ability to use Microsoft Office applications
• Minimum of one year underwriting experience
• Customer service/Call centre experience desirable

What education is best for this role:

• Completed post-secondary education or equivalent experience or professional designation

We offer a high performance culture with excellent earning opportunities for top performers.  Our rewards package includes competitive compensation, work / life balance, opportunities to learn and grow, and an opportunity to make a difference working for a world-wide industry leader.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with Royal &SunAlliance or its affiliated companies (the "Company") such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants.  However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site where you can apply on line.

Royal & SunAlliance values diversity.

Please send resumes to my_career@royalsunalliance.ca