Customer Care Specialist

• Fun, friendly work enviornment
• Preference given to those candidates who can work primarily evenings and weekends and available to work shifts varying from 8 hours to 12 hours in length up to 40 hours/ per week
• Hours of operation 
  • Mon - Thurs 7:30 am to 1am, Fri - 7:30 am to 12 am (scheduled shifts will be primarily evenings and weekends) 
  • Sat – 8:30 am to 9 pm 
  • Sun - 8:30 am to 1 am

As a Customer Care Specialist at Blue Ocean Contact Centers, you will answer incoming calls, emails, and web-based inquiries from customers across North America. This will include answering general inquiries about direct to consumer products and services and to provide added value to our callers. Occasional outbound work may be required to support client needs.

Your major responsibilities will be:

• To provide telephone, email and web-based product or service support for incoming calls (sales orders and service issues) from customers.
• To quickly and effectively assess and resolve challenging situations
• To provide customers with a superior service experience by listening carefully to them and providing information/solutions to their concerns
• To fulfill customer expectations in ways that also comply with established policies and procedures
• To effectively learn and use the software and available resources to meet the clients needs

As a successful applicant, you:

• Possess a solid command of the English language while demonstrating friendliness and a positive "can do" attitude
• Have a passion for resolving problems in a timely and effective manner which involves empathy, supportiveness and  showing concern for the customer
• Have the ability to understand and apply best practices in problem resolution process
• Possess superior communication and listening skills
• Have superior customer service skills with the ability to manage customer expectations, establishing credibility and rapport with customers
• Must be able to deal with irate customers
• Maintain a positive rapport in challenging situations
• Possess a collaborative "what-ever it takes" attitude and flexible work ethic
• Possess excellent multi-tasking skills, attention to accuracy, and detail
• Have previous experience in an inbound, contact center environment
• Have strong computer training/experience (skill and accuracy testing will be administered at the time of the in person interview)
• Have a good working knowledge of the 'Windows' operating system, Internet, and Email
• Possess the ability to handle confidential information in a professional manner
• Can provide a criminal record check

These positions will interest individuals who:

• Are motivated to participate as part of a winning team
• Are able to maintain excellent attendance
• Are comfortable with working primarily evenings and weekends
• Are prepared to be trained on various other projects, based on the needs of the business
• Are flexible to schedule adjustments when business dictates 

If you are interested in being considered for future opportunities, please submit your resume applying online at www.blueocean.ca.