Verafin is a software company that specializes in anti-money-laundering and fraud detection solutions for the financial services industry. We are a leading vendor in the Canadian marketplace and are rapidly growing our US customer base. We're currently looking for Software Support Specialists to join our team to support Verafin's software at financial institutions across North America.

Software Support Specialist

Working with our Professional Services team, you will be responsible for providing support to end users on a variety of issues; identifying, researching, and resolving technical problems; responding to telephone calls, email and other requests for technical support; and documenting, tracking, and monitoring client inquiries to ensure a timely resolution.  You will be responsible for creating and maintaining a knowledge base on our products.  In addition, you will assist with testing, quality assurance, and documentation of product releases.

Qualifications:

• Completion of a college level IT program
• Familiarity/experience with QA, testing and issue tracking procedures
• One to three years in IT customer service
• Familiarity with SQL, Linux would be an asset
• Excellent interpersonal and organizational skills
• Excellent writing skills and an effective communicator
• Ability to work in a team environment with minimum supervision

Please email your resume and cover letter to careers@verafin.com.  All responses should use the following naming convention for attachments (YourName_Resume and YourName_CoverLetter) and indicate the position desired in the subject.  Only those selected for an interview will be contacted.

Please quote competition number SSS1007-CB when applying.