Triton Data is an established and growing insurance software solutions provider.  With over 30 years experience in information technology for the insurance industry, we deliver enterprise software as a service addressing all aspects of insurance broker and company business operations.

Job Description:

• Answering the Service Desk phone and monitoring Service Desk emails while logging all incidents/requests in Triton’s ticket tracking system.
• Providing first level support by resolving all incidents/requests and escalating all other incidents/requests to second level support.
• Monitoring and reporting all outstanding client and employee incidents/requests to ensure a timely resolution and avoiding any outstanding items adversely impacting clients.
• Building and deploying client equipment as needed.
• Maintaining inventory of Triton Data hardware and software by keeping up-to-date inventory records.
• Providing first level support to hosted applications and escalating all other support incidents/request to second level support.
• Perform others duties as required in accordance with business requirements.

Qualifications:

• Minimum two years of technical support experience and superior customer service and communication skills.
• Bachelor's Degree or IT related diploma.
• A+, MCP or working equivalent.
• MCDST & MCSE designation or the willingness to obtain.
• Strong knowledge of Microsoft Office, Outlook, Windows 2000/XP desktop operating systems, Windows 2000/03 server platforms, network diagnostic tools, Microsoft Exchange 2000/03, Active Directory, DHCP and VPN troubleshooting.
• Experience supporting laptops, PDAs and wireless devices.
• Experience with application support.
• Familiar with ticket tracking tools an asset.
• Familiar with ITSM or ITIL framework an asset.
• Must have excellent customer service skills in always putting the customer first.

To Apply:

Send your resume to hr@tritondata.com referencing “Service Desk Analyst-CB” in subject field.

We treat all resumes and inquiries with utmost confidentiality.  We wish to thank all applicants for their interest, but are only able to contact those selected for an interview.