Reporting to:  Underwriting Management

Description:
The primary function of the Customer Service Representative (CSR) is to provide quality client service in a timely manner.  CSR is responsible for fully understanding the insurance products being offered on behalf of HGI while facilitating the insurance process and administering change requests.

General responsibilities include taking client calls or meeting with the customer, reviewing and advising clients on policies and procedures and corresponding with various insurance company underwriters.   As the first point of contact with our customers, you will exercise initiative in promptly satisfying the clients request and providing exceptional customer service.

Other job functions include providing quotes, entering client information into an electronic system, resolving exception situations, and maintaining accurate records

The CSR will report directly to the Underwriting Manager.

Desired Skills and Attributes:
Communication - Ability to express ideas clearly, both orally and written
Proactive - Ability to plan activities and determine priority independently
Quality Initiative – Committed to fact finding and attention to detail, translating into reliable information which facilitates the workflow. 
Results Driven – Ability to provide solutions through continual follow up and diligence
Efficient - Ability to multi-task in an organized manner
Customer Focus - Ability to deliver quality customer service by implicitly understanding the insurance process, asking systematic questions to obtain pertinent information in the first encounter with the customer.
Relationship Building - Quickly Establishes Rapport – Customers/Company Personnel/HGI Team 
Underwriting License or willing to complete license within specified time frame
Typing
Working Knowledge of General Office Equipment
Working Knowledge of Microsoft Office
Bilingual

Please submit your resume in confidence to:

Jennifer Higgins
42 Marr Road
Rothesay, NB E2E 3K6
or email to Jennifer@HigginsInsurance.ca