Customer Service Consultant:

Accepting applications for an exciting position in fast growing company to fill the position of Bilingual Customer Service Consultant in the Moncton New Brunswick area.

Requirements:

• Promote products and services to existing and new clients
• Identify customer’s needs for additional products and services
• Probe and provide full information to customer, overcoming obstacles and resistance
• Ensure customer interactions are fully documented
• Fully understand and learn all products and services offered
• Take accountability to solve issues from beginning to end
• Receive and incorporate feedback to improve performance
• Resolve customer complaints in a positive manner
• Learn and take on new initiatives and training as business needs change
• Meet performance objectives/expectations
• Be able to be at work on time and on a regular basis

Qualifications:

• Bilingual is a requirement for this position
• Education: High School Diploma/GED minimum
• Experience: minimum one year customer service/sales experience
• Ability to multitask by navigation through several screens while at the same time speaking with the customer
• Absorb information quickly and accurately and applies learning to the job
• Takes initiative to increase learning
• Demonstrates ability to positively influence others (propose options/solutions to customer using negotiation)
• Ability to probe and ensure understanding of information provided in a self assured and confident manner
• Productively shares knowledge and opinions with others
• Displays good judgment and composure under pressure
• Motivated by challenge, competition and monetary rewards. Enjoys working towards set targets and goals
• Takes ownership of customer lifecycle, follows up to complete or obtain additional sales
• Self confident with a desire to succeed
• Presents information in a positive manner that addresses the needs of customers
• Commitment to respect schedules (be there on time and on regular basis)
• Highly Developed professional telephone manner
• Ability to listen to customer, prove to clarify, analyze information, propose solutions and solve the problem
• Flexibility to work shifts to meet customer demand
• Familiarity with windows-based systems and internet navigation

If interested in applying please forward resume to:

Sarah MacKenzie
Advantage Personnel
Tel: 506-383-8880
Fax: 506-383-1849
Email: smackenzie@onyourteam.com

Please quote competition number CSC810-CB.