Sykes Assistance Services Corporation has been a leader in the field of customer relationship management since 1955. A rapidly growing organization, we develop unique assistance programs for Fortune 500 companies around the globe. Our business is taking care of our clients' customers. Our services include Roadside Assistance, Legal Assistance, Financial Services, Business Support Services and Integrated Health Management Solutions

Bilingual Customer Assistance Representative – Roadside Assistance

Have you been looking for a career where you can really make a difference by helping people every day?

Job Responsibilities:

Customer Assistance Representatives provide roadside assistance to callers by identifying the problem and dispatching the appropriate service solution to members across Canada and the U.S. 

Job Requirements:

This position is ideal for someone who can empathize with callers and solve their problems, getting them safely on their way with minimal delay.  Strong communication and computer skills are necessary to excel in this stable, team-oriented work environment. 

Success Profile for this position:

• Ability to communicate effectively with  others
• Ability to empathize with others
• Openness to the viewpoints of others
• Attention to detail
• Calm, patient style
• Measured, thoughtful approach to problem solving
• Cooperation, respect for others
• Reliability and consistency

Compensation & Benefits:

The starting wage for this position is $11.50 per hour.  Representatives are reviewed every 6 months for wage increases. 

Sykes Assistance Services Corporation is proud to offer a competitive benefits package including medical, dental and vision care health coverage, life insurance, complementary roadside assistance for the employee and family and RRSP matching.

Start Date: November 17, 2008

To apply visit: www.sykesassistance.com