Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.

Sitel's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

Customers expect professional, consistent service, support and information every time they interact with you. Sitel offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle—revenue-generation; customer care; retention; technical support; receivables management(collections) and back office (item processing).

We recognize no one solution can meet the needs of every business—each has different solution requirements depending upon strategic objectives and future plans. As such, our methodology provides solutions that are market-ready, yet customized, based upon the specific requirements of your business.

In addition, we have developed industry-specific competencies that allow us to respond to unique demands and opportunities in specific vertical markets. Our multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible with your unique business goals.

For more information, please visit http://www.sitel.com

We are currently recruiting for a Bilingual Site System Support Manager- Virtual

Job Summary:

Provide first level support for desktop computer systems under the guidance of the Site System Support Administrator.  Work with network and application engineers to ensure high end user satisfaction in a fast-paced office environment. 

Install PC's and other hardware peripherals, operating systems (images), software applications as well as handle problem resolution and answer user questions and concerns through the corporate Service Desk, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location.  Document activities related to fulfillment of requests.

Monitor all scheduled production processing and act as a backup to the Site System Support Administrator when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion. 

Follow and enforce the corporate policies and procedures; maintaining and enforcing the highest standards of security as set out by the corporation.

Qualifications:

Education:  AAS in Computer Science desired. 

Experience Target:  Some experience in similar capacity or an equivalent combination of education and experience.

Skills:  Experienced in troubleshooting PC hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player; ability to work well under pressure.

Knowledge/Abilities:  Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures; anti virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful.  Ability to speak conversational French.  Must be able to work nights and weekends.

Special Certifications:  A+ Certification not required, but helpful. 

Travel Required:  Extremely minimal.

To apply for this position, please email your resume to work@sitel.com and include "Bilingual Site System Support Manager- Virtual" in the subject line

We would like to thank all applicants however, only those who are qualified will be contacted.