Reporting To: Dispatch Manager
Department: Operations

Direct Energy is the largest retailer of energy in North America.  We offer our customers innovative solutions, price certainty, and the professional expertise necessary to help manage their energy costs.  With financial resources to warrant a Fortune Global 500 ranking, the Centrica family of companies is determined to become the industry leader in competitive markets for energy and related services.  We continually seek talented people dedicated to providing fresh thinking in an exciting, evolving industry that's never been more relevant than in today's global marketplace.

Responsibilities:

• Respond knowledgeably to all customer inquiries and appliance service needs.  
• Work with your team to find ways to continuously improve customer service.
• Optimize technician productivity through effective scheduling.
• Drive business results through technician productivity to meet objectives.
• Respond to consumer calls regarding emergency, canceled or re-scheduled service calls.
• Fulfill miscellaneous administrative responsibilities.
• Work effectively with key service contacts, the EST and consumer service team.

Requirements:

• Must have customer service experience.
• Above all, candidates must demonstrate a strong customer service commitment and an ability and readiness to learn continuously.
• Must possess effective oral communication, telephone communication, active listening, problem solving and organizational skills. 
• Can effectively lead activities while seeking new ways to improve processes.
• Display the maturity required to succeed in a highly interdependent Team environment.
• Computer keyboard skills at a minimum speed of 30 w.p.m. 
• Must be fluently bilingual in French and English.
• Community college or university degree in a related field.

If you are interested in this opportunity, please fax or email your resume, quoting ADSD0222-CB, to the attention of Diane Beaulieu, Dispatch Manager at diane.beaulieu@directenergy.com or fax 1-888-904-7707, or apply online at http://www.directyourenergy.com/career.html.

We offer a stimulating work environment with a highly competitive compensation package including salary, bonus opportunities and excellent benefits. Visit us at www.directenergy.com for more information. 

Direct Energy is an Equal Opportunity Employer.