Start Date:  August 5
 
Imagine working for an exciting entrepreneurial company where employees are committed to meeting big challenges and making a real difference. That’s Rogers. A leading communications and media company where people come to do great work. Right now we are looking for talented individuals to join our winning team where you will have a chance to innovate, grow and to do what really matters.
 
Rogers Offers…

• $12.50/hr starting rate with opportunity to earn substantial semi-annual increases
• 50 cent bilingual premium
• Exceptional performance bonus – opportunity to earn up to $1380 per quarter
• Benefits upon hire
• Fully paid training
• Incredible 50% discount off Rogers services
• Evening Shift Premiums – additional pay per hour
• Great Employee wealth accumulation plan that includes:
• A valuble pension plan
• Employee share plan
• Global Registered Retirement Savings Plan
• Guaranteed full-time hours (40 hours per week) 

Responsibilities:

• Answer customer service calls related to issues with voice and data features available on wireless Consumer phone and Connectivity products and devices
• Provide technical support to customers including, but not limited to, support of:
• Wireless Network connectivity, configuration, and troubleshooting
• General support of basic device features and usage 
• Voice features such as Voice Mail, Call forwarding, Caller ID, 411, 611
• Data features such as Internet and WAP browsing, and downloadable content
• Messaging services such as email, SMS and MMS (Picture/Video messaging)
• Rogers supported services such as Enhanced Wireless Desktop, MyMail and Portage Plus
• Horizontal software applications such as Ask Me Now, IM Wireless Village and RSS Newsclip
• Daily tracking of all incoming calls in a customized database
• Based on type of problem determine which department and what corrective steps to be taken for escalation and efficient resolution
• Meet or exceed Call Centre monthly performance objectives including, call quality, call handle time and schedule adherence
• Notify Management of widespread problems: i.e. trend identification
• Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy
• Other duties as assigned

Qualifications:

• Core Competencies: Customer Service Orientation, Teamwork and Collaboration, Adaptability, Initiative, Operational Excellence, Individual Accountability, and Integrity
• Role-Specific Competencies: Problem Solving/Judgment, Achievement Orientation, Listening Understanding and Responding, Information Seeking
• Excellent customer service, interpersonal, communication and organizational skills
• Strong written and verbal communication skills
• Post-secondary education in a computer-related environment or comparable work experience
• General knowledge of wireless and internet technologies preferred
• Demonstrated diagnostic and troubleshooting skills
• Computer proficiency including experience using MS Windows (2000 & XP) operating systems
• Ability to work in a fast paced, automated environment
• Willingness to adapt within evolving environment
• Demonstrated ability to prioritize and multi-task
• Understanding of Telco products and services preferred
• Flexibility to work any shift including evenings, midnights, weekends and holidays  

Rogers is an Equal Opportunity Employer

Visit www.rogers.com/careers and search Call Centre Careers, Moncton to apply.